Product Support Specialist—Problem Solver & Educator

Rust-Oleum Corporation; Vernon Hills (IL); On-site; USD 31,685,000 - 34,440,000; Full time

Benefits offered by this job

Medical & dental benefits

Life and disability insurance

401(k) plan

Paid holidays and floating holidays

Generous PTO

Job summary

Rust-Oleum Corporation in Vernon Hills, IL seeks a Product Support Representative. After comprehensive paid training, you will be the go-to problem solver for end users of RO products, determining needs, answering questions, sharing product information, and delivering exceptional customer service.

You will handle inquiries via phone, email, chat, or social media, document interactions, and collaborate with other departments to resolve issues while maintaining a strong customer focus.

Qualifications

• 3+ years' experience in customer service, preferably in a call center
• Outstanding listening and communication skills
• Strong customer focus and ability to think on your feet
• Ability to learn new software and systems quickly

Responsibilities

• Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues.
• Utilize product documentation as well as received training to support consumers across a wide assortment of products.
• Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of problems and to determine possible causes.
• Collaborate with other departments in the organization on the investigation and documentation of reported issues.

Skills

Customer service

Communication

Problem solving

Technical adaptability

Customer focus

Job description

Rust-Oleum Corporation in Vernon Hills, IL seeks a Product Support Representative. After comprehensive paid training, you will be the go-to problem solver for end users of RO products, determining needs, answering questions, sharing product information, and delivering exceptional customer service.

You will handle inquiries via phone, email, chat, or social media, document interactions, and collaborate with other departments to resolve issues while maintaining a strong customer focus.