Product Support Specialist — Flexible Scheduling & Benefits

Guardian Protection Products; Vernon Hills (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k) plan

Paid holidays & PTO

Job summary

Rust-Oleum Corporation in Vernon Hills, IL is seeking a Product Support Representative. After extensive training, you will be the go-to problem solver for end users of RO products, determining needs, answering questions, sharing product information and delivering solutions with exceptional service.

This role suits someone who enjoys solving problems, educating others and thriving in a dynamic environment with strong communication and technical aptitude.

Qualifications

• 3+ years in customer service, preferably in a call center.
• Outstanding listening and communication skills.
• Strong customer focus with problem-solving mindset.
• Ability to learn new software and systems quickly.
• Analytical approach to assess problems and next steps.

Responsibilities

• Answering inquiries via phone, email, chat or social channels and guiding product selection.
• Use documentation and training to support a wide range of Rust-Oleum products.
• Record interactions and follow up on inquiries and actions taken.
• Gather information to assess issues and determine root causes.
• Collaborate with other departments to investigate and document issues.

Skills

Customer service

Listening skills

Strong customer focus

Think on your feet

Technical adaptability

Information analysis

Job description

Rust-Oleum Corporation in Vernon Hills, IL is seeking a Product Support Representative. After extensive training, you will be the go-to problem solver for end users of RO products, determining needs, answering questions, sharing product information and delivering solutions with exceptional service.

This role suits someone who enjoys solving problems, educating others and thriving in a dynamic environment with strong communication and technical aptitude.