Product Support Specialist — Flexible Scheduling

RPM SPG; Vernon Hills (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Flexible spending accounts

EAP

Stock purchases

PTO

Paid holidays

Floating holidays

401(k) plan

Job summary

Rust-Oleum Corporation is seeking a Product Support Representative in Vernon Hills, IL. After thorough paid training, you will be the primary resource for end users, identifying needs, answering questions, and delivering solutions with exceptional service.

You will handle inquiries via phone, email, chat, or social media, using documentation and training to support a wide range of Rust-Oleum products. The role emphasizes problem solving and customer education.

Qualifications

• 3+ years in customer service, preferably call center
• Outstanding listening and communication skills
• Strong customer focus and problem-solving ability

Responsibilities

• Answer customer inquiries via phone, email, chat or social media to support product selection and use
• Use product documentation and training to assist customers across products
• Document customer interactions and transactions with details
• Gather information to assess problem validity and determine causes
• Collaborate with other departments on investigation and documentation

Skills

Communication

Customer service

Active listening

Problem solving

Technical aptitude

Job description

Rust-Oleum Corporation is seeking a Product Support Representative in Vernon Hills, IL. After thorough paid training, you will be the primary resource for end users, identifying needs, answering questions, and delivering solutions with exceptional service.

You will handle inquiries via phone, email, chat, or social media, using documentation and training to support a wide range of Rust-Oleum products. The role emphasizes problem solving and customer education.