Product Support Specialist — Diamond Sports & Golf

Rapsodo; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Rapsodo in St. Louis, MO is seeking a Product Support Specialist (Diamond Sports & Golf) to deliver high-quality North America customer support. You will engage with coaches, athletes, and everyday users, resolving technical issues and providing thoughtful service with urgency.

This in-person role emphasizes curiosity, ownership, and cross-functional collaboration across Engineering, Product, and Sales, serving both team and consumer audiences.

Qualifications

• Bachelor’s degree required.
• Minimum 2 years in a customer support or service role, preferably in technology products.
• Engineering or Computer Science background strongly preferred.
• Strong written and verbal communication skills.
• Proven problem-solving ability with a structured, analytical approach.
• Ability to stay calm under pressure and handle challenging interactions.
• Experience with Zendesk and Salesforce or similar CRM systems.
• Highly organized with multi-priority management.

Responsibilities

• Serve as the primary contact for customer support across Diamond Sports and Golf products.
• Respond to inquiries via email, phone, chat, and ticketing systems.
• Troubleshoot hardware, software, and connectivity issues across Rapsodo products.
• Own issues end-to-end, including problem definition, resolution, and escalation when needed.
• Prioritize and close tickets within defined SLAs using Salesforce and Zendesk.
• Collaborate with Engineering, Product, and Sales to resolve issues efficiently.
• Route sales inquiries to account managers as appropriate.
• Contribute to knowledge bases and improve support workflows.
• Work hours are 11:00 a.m. – 8:00 p.m. CT Tuesday-Saturday.

Skills

Customer support

Problem solving

Communication

Organization

Ownership

Education

Bachelor’s degree

Engineering or Computer Science preferred

Tools

Zendesk

Salesforce

Job description

Rapsodo in St. Louis, MO is seeking a Product Support Specialist (Diamond Sports & Golf) to deliver high-quality North America customer support. You will engage with coaches, athletes, and everyday users, resolving technical issues and providing thoughtful service with urgency.

This in-person role emphasizes curiosity, ownership, and cross-functional collaboration across Engineering, Product, and Sales, serving both team and consumer audiences.