Product Support Specialist

NATOLI ENGINEERING CO INC; Saint Charles (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance (employee

401(k) with company match

Paid vacation

9 paid holidays

Job summary

Natoli Engineering Co. Inc. in St. Charles, Missouri, seeks a motivated professional to install, train and support customers of our laser-based inspection and tool management system. You will develop training materials and perform on-site qualifications while assisting with system installations.

The role requires technical support experience, familiarity with C# and strong communication skills. Domestic travel is required, with potential international travel.

Qualifications

• 2+ years of experience in technical support.
• Experience conducting in-person and online user training and product demonstrations.
• Familiarity with C# language specifically.
• Technical Support experience via e-mail, phone and online support sessions.
• Willingness to travel domestically and possibly internationally.
• Detail oriented with strong problem-solving skills.

Responsibilities

• Provide customer on-site training and support and develop related materials.
• Perform on-site product qualifications.
• Assist in installation and qualification protocols for tooling inspection software/hardware.
• Create system installation, qualification and training documents.
• Respond to user requirements specifications and prepare proposals.

Skills

Technical support

Training

Customer service

Problem solving

Communication

Education

Technical degree

Tools

C#

Microsoft Word

Microsoft Excel

Windows OS

Job description

Natoli Engineering located in St. Charles, Missouri is the global leader in the manufacturing of tablet compression products and services. We serve the pharmaceutical, nutritional, confectionery, industrial, and veterinary industries. As a family-owned company that has been in business for over 50 years, we have a rich legacy that is supported by a strong product line and a global network of sales representatives and distributors.We are in the process of expanding the support staff of our industry leading tool inspection hardware and software solution. We are looking for a motivated individual to help install, train and support customers of our laser-based inspection and tool management system. There will be additional opportunities in system design and development.Primary Role and Responsibilities:Provide customer on-site training and support and develop related materials.Work with state-of-the-art technologies and have a unique opportunity to contribute to the design and development of technology-based solutions.Perform on-site product qualifications.Contribute to the installation and implementation of tooling inspection software and hardware solutions to our customers.Perform requirements analysis including regulatory compliance research.Complete sales support tasks including product demonstrations and price proposals.Assist in the development and execution of validation and qualification protocols.Requirements:Experience in conducting in-person and online user training and product demonstrations.Programming experience is a plus. Familiarity with C# language specifically.Technical Support experience via e-mail, phone and online support sessions.Familiarity with computer technology including laser and image measurement systems.Sales support include proposal quotations and responding to user requirements specifications.Detail oriented, demonstrated ability in problem solving.Project and vendor management skills.Working knowledge of Microsoft Word and Excel and Windows OSCreation of system installation, qualification and training documents.High energy, self-motivation and the ability to work autonomously and with others.Ability to multi-task, prioritize and meet deadlines.Strong verbal, written and listening skills.Willingness to travel domestically and possibly internationally.Experience:2+ years of experience in technical support.Recent college graduates with technical degrees will also be considered.Benefits:We offer 100% employer paid medical and dental insurance for the employee, company match 401(k), paid vacation, 9 paid holidays, and much more!Career:As a worldwide leader, we offer excellent career opportunities. Our opportunities to be promoted and to grow with the company are endless!