Product Support Specialist

Natoli Engineering Company, Inc.; Saint Charles (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

100% employer paid medical and dental

401k with company match

Paid vacation

9 paid holidays

Job summary

Natoli Engineering Company, Inc. in St. Charles, MO seeks a proactive individual to install, train and support customers of our laser-based inspection and tool management system. You will deliver on-site and remote training, develop training materials and assist with validation protocols.

You'll work with state-of-the-art tech, contribute to system design, and travel domestically; international travel possible. Recent technical graduates will be considered for this dynamic role.

Qualifications

• Experience in in-person and online training and product demonstrations.
• Recent technical graduates considered.
• Ability to install, train and support laser-based inspection tools.

Responsibilities

• Provide on-site training and support and develop related materials.
• Work with advanced technologies and contribute to design and development.
• Perform on-site product qualifications.
• Assist install and implement tooling inspection software and hardware.
• Conduct requirements analysis including regulatory research.
• Support sales with demonstrations and price proposals.
• Help develop validation and qualification protocols.

Skills

Training delivery

Technical support

C#

Documentation

Vendor management

Problem solving

Project management

Travel readiness

Education

Technical degree

Tools

Microsoft Word

Excel

Windows OS

Job description

Natoli Engineering located in St. Charles, Missouri is the global leader in the manufacturing of tablet compression products and services. We serve the pharmaceutical, nutritional, confectionery, industrial, and veterinary industries. As a family-owned company that has been in business for over 50 years, we have a rich legacy that is supported by a strong product line and a global network of sales representatives and distributors.

We are in the process of expanding the support staff of our industry leading tool inspection hardware and software solution. We are looking for a motivated individual to help install, train and support customers of our laser-based inspection and tool management system. There will be additional opportunities in system design and development.

Primary Role And Responsibilities

• Provide customer on-site training and support and develop related materials.
• Work with state-of-the-art technologies and have a unique opportunity to contribute to the design and development of technology-based solutions.
• Perform on-site product qualifications.
• Contribute to the installation and implementation of tooling inspection software and hardware solutions to our customers.
• Perform requirements analysis including regulatory compliance research.
• Complete sales support tasks including product demonstrations and price proposals.
• Assist in the development and execution of validation and qualification protocols.

Qualifications

Requirements:

• Experience in conducting in-person and online user training and product demonstrations.
• Programming experience is a plus. Familiarity with C# language specifically.
• Technical Support experience via e-mail, phone and online support sessions.
• Familiarity with computer technology including laser and image measurement systems.
• Sales support include proposal quotations and responding to user requirements specifications.
• Detail oriented, demonstrated ability in problem solving.
• Project and vendor management skills.
• Working knowledge of Microsoft Word and Excel and Windows OS
• Creation of system installation, qualification and training documents.
• High energy, self-motivation and the ability to work autonomously and with others.
• Ability to multi-task, prioritize and meet deadlines.
• Strong verbal, written and listening skills.
• Willingness to travel domestically and possibly internationally.

Experience

2+ years of experience in technical support.

Recent college graduates with technical degrees will also be considered.

Benefits

We offer 100% employer paid medical and dental insurance for the employee, company match 401(k), paid vacation, 9 paid holidays, and much more!

Career

As a worldwide leader, we offer excellent career opportunities. Our opportunities to be promoted and to grow with the company are endless!