Product Support Specialist

ASK Consulting; Plano (TX); On-site; USD 39,000 - 41,000; Full time

Job summary

ASK Consulting is seeking a Product Support Specialist in Plano, TX. The role is a 12-month contract with pay of $28–$30 per hour, and all work directly on ASK Consulting's payroll.

The candidate will enhance service guides, translate complex requirements, and maintain up-to-date technical knowledge of Home Appliance and Electronic Products, working independently and with cross-functional teams. Ideal applicants hold an Engineering degree with 2–3 years of relevant experience and strong problem

Qualifications

• 2-3 years experience preferred.
• Strong problem solving and analytical skills, communication(verbal and written) skills, and organizational and documentation skills

Responsibilities

• Maintain technical knowledge within Client Home Appliance and Electronic Products
• Development, preparation and review of technical documents, test procedures, user guide, installation and service manuals.
• Report and follow up with issues found during reviewing manuals
• Communicate with Product Support teams to improve Service guide/contents quality

Skills

Team player

Communication skills

Engineering background

Technical document review

Education

Associate's / Bachelor's degree in Engineering

Job description

\"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment.\"

Job Title: Product Support Specialist

Duration: 12Months

Pay Range: $28-$30/hr

“The compensation offered will be determined based on the candidate’s qualifications, relevant experience, geographic location, and other applicable factors, and will fall within the posted pay range”

Job Title

Product Support Specialist

Summary:

Looking for a detail-oriented, that has technical background in Home Appliance and Electronic Products.

Manage to enhance service guide/contents for products and functions and providing improvements.

Working independently, translation of complex functional & technical requirement is required, maintaining upcoming technical knowledge is a must

Job Responsibilities:

• Maintain technical knowledge within Client Home Appliance and Electronic Products
• Development, preparation and review of technical documents, test procedures, user guide, installation and service manuals.
• Report and follow up with issues found during reviewing manuals
• Communicate with Product Support teams to improve Service guide/contents quality

Skills:

• Should be a team player and should have good communication skill to communicate with different group within Client.
• Needs to have hands on experience with Home Appliance products and some basic knowledge for analysis.
• Comfortable to review technical documents and upload to system.

Education/Experience:

• Associate's / Bachelor's degree in Engineering
• 2-3 years experience preferred
• Strong problem solving and analytical skills, communication(verbal and written) skills, and organizational and documentation skills

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.