Parts Sales Support Representative(PSSR)

Power-Equipment-Company; La Vergne (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Power Equipment Co. in Nashville—La Vergne, TN is seeking a Product/Parts Support Sales Rep (PSSR) to cover a defined sales territory with regular customer job site visits, promoting product support offerings and increasing parts sales.

The role requires up to 25% travel, day shift, and a focus on customer satisfaction. The PSSR will develop and maintain relationships with customers and key personnel, document needs in crmSeries, and work with branch CSRs to promote PSPs while ensuring customers

Qualifications

• Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum.
• Mid- Level Computer experience (MS Office, CRMseries, DOS, etc.)
• 2+ Yrs. College or 5+ yrs. utility/construction/mining equipment industry experience.
• Prior industry repair/maintenance shop management experience preferred.
• Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
• Must have a valid drivers license and able to travel overnight periodically for product training or company related business.
• Must pass background check, employment physical and drug screen.

Responsibilities

• Develop and maintain customer relationships within assigned territory.
• Pass along leads to assigned PECO CSR for additional support such as machine inspection, service estimates, or PM scheduling.
• Take ownership of customer parts issues and follow-up through closure.
• Inspect, measure and track undercarriage wear for future planning.
• Schedule preventative maintenance and repairs with company vehicle and keep it clean.
• Customer location visits and observation of potential parts or service needs.
• Record information into crmSeries and keep machine files updated.
• Become familiar with customer machines & applications.
• Respond to customer requests courteously and promptly.
• Utilize CRM to create and maintain customer and machine data.
• Call files reflect date, contact name, subject discussed and opportunities.
• Visit frequency per PAR system: 4 calls/year or 2 calls/year.
• Market PECO PSPs and promote them with branch CSRs.
• Ensure customers are aware of PECO products and services.
• Develop/Attend PSP events and promotions.
• Complete special projects as assigned.

Skills

Positive personality

Team player

Problem solving

Self-starter

Excellent communication

Valid driver’s license

Education

2 year College Degree or Technical/Diesel College

Tools

MS Office

CRMseries

DOS

Job description

Job DetailsJob Location: Nashville Branch - La Vergne, TN 37086Position Type: Full TimeEducation Level: 2 Year DegreeTravel Percentage: Up to 25%Job Shift: Day

PSSR Objective:

The PSSR position is responsible for the coverage, development and retention of a specific group of customers within a specifically assigned sales territory in order to maximize customer satisfaction and product confidence for the manufacturers offered through Power Equipment Co. This will primarily occur as a result of regular customer job site, shop or maintenance facility visits, promoting all applicable product support offerings in an effort to increase parts sales volume and general knowledge of Power Equipment Companies offerings for machine repair solutions.

PSSR Duties & Responsibilities:

• Develop & Maintain excellent customer relationships, i.e.: External, Internal.
• Develop and maintain relationships with the proper Customer personnel.
• Pass along leads to assigned PECO CSR should the need arise for additional support such as complete machine inspection, Service estimates, machine repair scheduling or PM agreements to ensure total customer satisfaction.
• Take ownership of customer parts issues and follow-up through closure of issues.
• Inspect, measure and track undercarriage wear for future planning.
• Scheduling of preventative maintenance and repairs associated with Company supplied vehicle to ensure safe and proper operation. It is the responsibility of the PSR to maintain the cleanliness of the assigned vehicle.
• Customer Location Visits.
• Visit Customer jobsite shop or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database (crmSeries)
• Become familiar with Customer machines & applications.
• Respond to all Customer request courteously and professionally in a timely and responsive manner.
• Utilize existing software programs (such as CRM) to create and maintain Customer and machine data.
• Machine files are to reflect make, model, serial number, smu, etc.
• Customer files are to reflect address, contact names, phones, etc.
• Call files are to reflect date, contact name, subject discussed, opportunities, etc.
• The frequency of Customer visits will be set in crmSeries by the PAR system under Parts Representative C - 4 calls per year or D - 2 calls per year. To be determined by Branch Parts Manager and Product Support Manager.
• 4. Market PECO Product Support Programs (PSPs), Service & Parts.
• Present & promote PSPs endorsed by PECO which are conducive to enhancing its core products satisfaction and confidence.
• Work in conjunction with branch CSRs in promoting PSPs.
• Insure that all Customers within assigned territory are familiar with available PECO products and services.
• Develop / Attend / participate in PSP events and promotions.
• Special projects as assigned

Qualifications

• Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum.
• Mid- Level Computer experience (MS Office, CRMseries, DOS, etc.)
• 2+ Yrs. College or 5+ yrs. utility/construction/mining equipment industry experience.
• Prior industry repair/maintenance shop management experience preferred.
• Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
• Must have a valid drivers license and able to travel overnight periodically for product training or company related business.
• Must pass background check, employment physical and drug screen.