Product Support Sales Representative

Hawthorne Cat

San Diego (CA)

On-site

USD 24,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Competitive Compensation

Great work environment

Career growth opportunities

Training provided

Medical, Dental and Vision plans

401(k) Plan + Company Matching

PTO

Job summary

Hawthorne Cat in San Diego, CA is seeking a Product Support Sales Representative to influence parts and service sales for Caterpillar earthmoving equipment within the territory. Build relationships with customers and keep them informed of ongoing services and specials.

The role requires strong communication, interpersonal skills, and a proactive, organized approach to forecast growth and close opportunities. Opportunity to advance within a family-owned firm with extensive benefits.

Qualifications

Preferred minimum of five years in a product support environment or related industry with experience in customer service.
Must be able to communicate clearly, both orally and in writing.
Must have excellent interpersonal skills.
Must have a positive attitude and be a self-starter.
Must be organized and a good planner.
Ability to set and meet goals.

Responsibilities

Prospect and develop assigned accounts and provide parts and service to meet customer needs.
Develop business opportunities for all assigned accounts, provide quotes and close sales.
Forecast growth potential by understanding customers and territory.
Market Hawthorne's parts and service capabilities to position Hawthorne as the Product Support choice.
Create a business plan for the assigned territory or customers.
Make routine sales calls and provide timely proposals for parts and service.
Assist customers in selecting programs to maximize equipment life cycle.
Gather competitive intelligence on activities in the territory.
Coordinate between customers and departments to deliver best service.
Maintain customer contact information and weekly call plans.
Aim to meet annual growth targets for the territory.

Skills

Product support

Communication

Interpersonal skills

Self-starter

Organized

Goal setting

Job description

Hawthorne CAT® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status Hawthorne CAT® participates in E-VerifySan Diego, California, United States

Position Title: Product Support Sales Representative We Build Better Communities

Be Part of the Hawthorne Difference! Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, youve come to the right place! At Hawthorne Cat, were always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. Thats why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

Influence sales of parts and service of Caterpillar Earthmoving and other related products throughout the territory. Build relationships with customers and keep them informed of ongoing services and specials. Through consultative action, partner with our customers to identify improvements and implement solutions.

ESSENTIAL FUNCTIONS:

Prospect and develop assigned accounts and provide parts and service to meet customer needs.
Develop business opportunities for all assigned accounts, provide quotes and close sales.
Extensive knowledge of customers and territory (including financial status and past sales volume) enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
Introduction of Hawthornes parts and service capabilities to all customers and effectively market/communicate offerings and campaigns that position Hawthorne as the clear Product Support choice.
Devise, forecast and create a business plan for assigned territory or customers.
Makes routine sales calls on customers in assigned markets and provide timely and accurate proposals for parts and service.
Assist customers in selection of programs that will insure maximum life cycle of their equipment.
Build competitive intelligence: Collect, analyze, and evaluate competitive activity in your assigned territory.
Provide coordination between customers and said departments to provide best possible service.
Maintain customer contact information, sales call reports and weekly call planners.
Able to measure and perform on annual growth targets for assigned territory with a deep understanding of book of business.
Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

Preferred minimum of five years in a product support environment or related industry with experience in customer service.
Must have ability to communicate clearly, both orally and in writing.
Must have excellent interpersonal skills.
Must have a positive attitude and be a self-starter.
Must be organized and a good planner.
Ability to set and meet goals.

PHYSICAL DEMANDS:

Walking and moving about on foot often up and down stairs.
Handing: Seizes helps or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: Climb on and off earthmoving machines/engines.
Crawling: In, around and under machinery.

ENVIRONMENTAL: