Product Support/ CVA Supervisor

Hawthorne Cat

San Diego (CA)

On-site

USD 80,000 - 90,000

Full time

35 hours ago

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Benefits offered by this job

Competitive Compensation

A great work environment and culture

Career growth and advancement opportu

Training

Medical, Dental and Vision plans

Health Savings Account available

Paid Time Off (PTO) Pay

401(k) Plan + Company Matching

Health and Dependent Care Flexible Sp.

Life & Accident Insurance

Employee Assistance Programs

Legal Plan

Travel Assistance Plan

Wellness Programs

Referral Bonus Program

Longevity Bonus Program

Recognition Programs and much more

Hawthorne CAT discounts

Boot Reimbursement

Tuition Reimbursement

Company-Supplied Uniforms

Advanced Technical Training

Estimated Compensation $80,000 - $90,.

Job summary

Hawthorne Cat is seeking a Product Support Supervisor to drive services growth by leading the product support sales teams and the CVA department. The role focuses on increasing customer satisfaction and parts and service sales, aligning with our corporate strategy.

Responsibilities include supervising PSSR performance, coaching staff, managing CVA operations, and coordinating with Caterpillar to maximize programs. A strong leader with extensive product support experience is essential.

Qualifications

Ten years of product support experience in the industry.
At least three years of supervisory experience.
Ability and willingness to travel overnight.
Clear written and verbal communication; strong interpersonal skills.
Valid California Class C Driver License.

Responsibilities

Lead and support the product support sales teams and CVA Department to drive services growth.
Supervise performance and territory assignments of Product Support Sales Reps.
Interface with Parts, Service, and Marketing to execute initiatives.
Develop go-to-market strategies with Caterpillar.
Coach and develop PSSR's sales and customer service skills.

Skills

Team leadership

Customer service

Communication

Planning & organizing

PC skills (Excel, Word)

Driver license (CA)

Travel flexibility

Job description

Be Part of the Hawthorne Difference!

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE). If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve. Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY

The Product Support Supervisor shall be responsible for driving services growth through leading and supporting the product support sales teams and the CVA Department. The incumbent is responsible for increasing customer satisfaction and parts and service sales volume, including the operations of the CVA Department, to levels consistent with our corporate strategic plan.

Essential Functions

Manage the Product Support Sales Representatives (PSSR) at Hawthorne Power Systems and support other locations with corporate services growth initiatives for Marine, EPG, Industrial, AES and other segments.
Work closely with customers to support their needs and provide solutions. 3. Interface with Parts and Service teams on the implementation of all product support marketing and sales initiatives.
Engage with Caterpillar to develop go-to-market strategies.
Effectively supervise the PSSRs’ performance and their territory assignments.
Coach and develop PSSR's sales and customer service skills.
Manage quarterly PSSR scorecard and develop individual learning plans.
Develop annual product support sales targets and work with the respective teams to establish targets for each PSSR in alignment with corporate goals.
Gather, communicate and respond to market intelligence - develop solutions to counteract competitive activity and achieve business plan.
Coordinate and administer Caterpillar merchandising programs. Responsible for leveraging all of Caterpillar Parts and Service support programs to their fullest extent within the dealership.
Interface with the District Reps and Caterpillar in a way that optimizes their engagement and participation as it relates to supporting our goals.
Manage Caterpillar technology solutions to provide customers options for improved power management.
Work with Marketing to ensure we are actively marketing our programs and delivering Parts and Service products to our team and customers in a timely manner.
Oversees and direct all activities necessary to maintain a profitable and well-regarded CVA (Customer Value Agreement) operation.
Interfaces with customers. 16. Oversees the CVA technicians effectively by administrating performance reviews and disciplinary action when necessary.
Schedule performance and safety training for personnel within the department.
Support Product Support Sales Representative on proposals and customer relations.
Responsible for managing all projects within the CVA Department.
Provide support, when needed, to other departments within the Service Department.
Interfaces with the General Service Manager for preparing budgets, forecasting and promotional activities.
Will be sensitive to the needs the Sales Dept and Rental Division.
Will conduct any other duty deemed necessary by the General Service Manager and the Engine Business Manager.

Education, Experience, And Skills Required

Must have minimum of ten years of product support experience in the industry.
At least three years supervisory experience.
Ability and willingness to travel overnight.
Must have ability to communicate clearly, both orally and in writing.
Must have excellent interpersonal and customer service skills.
Must have a positive attitude and be a self‑starter.
PC skills required (EXCEL, Word, etc.)
Must have a valid California Class C Driver License.
Must be organized and a good planner.
Ability to set and meet goals.
Must maintain a high standard of ethics and integrity.
Must possess a “team leadership style”. Team approach to sharing ideas and to mentoring subordinates; one who leads by example and demonstrates appreciation of team inputs and accomplishments.

Physical Demands

Walking and moving about on foot often up and down stairs.
Handling: Seizes, helps or works with hands
Lifting: Raises or lowers miscellaneous paperwork
Reaching: Extends hands and arms in any direction
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communicating by phone and in person
Sitting: Sits at desk for long periods of time
Climbing: Climb on and off earthmoving machines/engines.

Environmental