Retail Product Support Sales Representative

Hawthorne Machinery Co.

San Diego (CA)

On-site

USD 23,400 - 28,600

Full time

14 days+

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Benefits offered by this job

Health, dental, vision plans

401(k) with company match

Paid Time Off (PTO)

Professional training

Tuition reimbursement

Boot reimbursement

Employee assistance programs

Job summary

Hawthorne Cat in California seeks a motivated sales and service professional to influence parts and service sales across the territory. Develop customer relationships, provide quotes, and close opportunities while aligning Hawthorne Cat’s capabilities with customer needs and campaigns.

The role emphasizes consultative selling, territory knowledge, and coordination across departments, with growth opportunities within a family-owned company and strong community presence.

Qualifications

Minimum five years in a product support sales and service environment.
Clear written and verbal communication.
Excellent interpersonal skills.
Positive attitude and self-starter mentality.
Organized with strong planning abilities.
Ability to set and meet goals.

Responsibilities

Prospect and develop assigned accounts and provide parts and service to meet customer needs.
Develop e-commerce and other business opportunities for all assigned accounts, provide quotes and close sales.
Forecast growth potential by understanding territory and past sales volume.
Introduce Hawthorne’s parts and service capabilities to customers and market campaigns.
Create business plans for assigned territory or customers.
Make routine sales calls and provide timely, accurate proposals for parts and service.
Assist customers in selecting programs to maximize equipment life cycle.
Build competitive intelligence by analyzing competitors in the territory.
Coordinate between customers and departments to deliver the best service.

Skills

Sales and service

Customer communication

Interpersonal skills

Self-starter

Organization

Goal setting

Job description

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY

Influence sales of parts and service of Caterpillar Earthmoving and other related products throughout the territory. Build relationships with customers and keep them informed of ongoing services and specials. Through consultative action, partner with our customers to identify improvements and implement solutions.

ESSENTIAL FUNCTIONS

Prospect and develop assigned accounts and provide parts and service to meet customer needs.
Develop E-commerce and other business opportunities for all assigned accounts, provide quotes and close sales.
Extensive knowledge of customer’s and territory (including financial status and past sales volume) enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
Introduction of Hawthorne’s parts and service capabilities to all customers and effectively market/communicate offerings and campaigns that position Hawthorne as the clear Product Support choice.
Devise, forecast and create a business plan for assigned territory or customers.
Makes routine sales calls on customers in assigned markets and provide timely and accurate proposals for parts and service.
Assist customers in selection of programs that will insure maximum life cycle of their equipment.
Build competitive intelligence: Collect, analyze, and evaluate competitive activity in your assigned territory.
Provide coordination between customers and said departments to provide best possible service.
Maintain customer contact information, sales call reports and weekly call planners.
Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

Preferred minimum of five years in a product support sales and service environment with experience in customer service.
Must have ability to communicate clearly, both orally and in writing.
Must have excellent interpersonal skills.
Must have a positive attitude and be a self-starter.
Must be organized and a good planner.
Ability to set and meet goals.

TESTING REQUIREMENTS

Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.

PHYSICAL DEMANDS

Walking and moving about on foot often up and down stairs.
Handing: Seizes helps or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: Climb on and off earthmoving machines/engines.
Crawling: In, around and under machinery.

ENVIRONMENTAL