Retail Product Support Sales Representative

Hawthorne-Ca

San Diego (CA)

On-site

USD 23,400 - 28,600

Full time

14 days+

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Benefits offered by this job

Competitive Compensation

Great work environment

Career growth and advancement

Training

Medical, Dental and Vision plans

Paid Time Off (PTO)

401(k) Plan + Company Matching

Health and Dependent Care Flexible 6%-

Employee Assistance Programs

Tuition Reimbursement

Company-Supplied Uniforms

Advanced Technical Training

Job summary

Hawthorne Cat is seeking a results-oriented professional to influence sales of parts and service for Caterpillar earthmoving equipment. You will build strong customer relationships, develop new business, and communicate campaigns that highlight Hawthorne’s capabilities and value.

The role requires a proactive sales mindset, strong communication, and the ability to forecast growth within the assigned territory.

Qualifications

Five+ years in a product support sales and service environment with customer service experience.
Clear written and verbal communication.
Excellent interpersonal skills.
Positive attitude and be a self-starter.
Organized and a good planner.
Ability to set and meet goals.

Responsibilities

Prospect and develop assigned accounts and provide parts and service to meet customer needs.
Develop E-commerce and other business opportunities for all assigned accounts, provide quotes and close sales.
Extensive knowledge of customer’s territory to forecast growth potential, select target accounts, and identify need for alternative solutions.
Introduce Hawthorne’s parts and service capabilities to customers and market campaigns that position Hawthorne as the Product Support choice.
Devise, forecast and create a business plan for assigned territory or customers.
Make routine sales calls on customers and provide timely and accurate proposals for parts and service.
Assist customers in selecting programs that maximize life cycle of their equipment.
Build competitive intelligence by analyzing competitive activity in your territory.
Coordinate between customers and departments to provide best possible service.
Maintain customer contact information, sales call reports and weekly call planners.
Perform any job assigned to meet goals and objectives.

Skills

Communication

Interpersonal skills

Positive attitude

Self-starter

Organized

Planning

Goal setting

Job description

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY

Influence sales of parts and service of Caterpillar Earthmoving and other related products throughout the territory. Build relationships with customers and keep them informed of ongoing services and specials. Through consultative action, partner with our customers to identify improvements and implement solutions.

ESSENTIAL FUNCTIONS

Prospect and develop assigned accounts and provide parts and service to meet customer needs.
Develop E-commerce and other business opportunities for all assigned accounts, provide quotes and close sales.
Extensive knowledge of customer’s and territory (including financial status and past sales volume) enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
Introduction of Hawthorne’s parts and service capabilities to all customers and effectively market/communicate offerings and campaigns that position Hawthorne as the clear Product Support choice.
Devise, forecast and create a business plan for assigned territory or customers.
Makes routine sales calls on customers in assigned markets and provide timely and accurate proposals for parts and service.
Assist customers in selection of programs that will insure maximum life cycle of their equipment.
Build competitive intelligence: Collect, analyze, and evaluate competitive activity in your assigned territory.
Provide coordination between customers and said departments to provide best possible service.
Maintain customer contact information, sales call reports and weekly call planners.
Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

Preferred minimum of five years in a product support sales and service environment with experience in customer service.
Must have ability to communicate clearly, both orally and in writing.
Must have excellent interpersonal skills.
Must have a positive attitude and be a self-starter.
Must be organized and a good planner.
Ability to set and meet goals.

TESTING REQUIREMENTS

Applicants may be required to pass a written and/or oral examination before being considered for employment in this position.

PHYSICAL DEMANDS

Walking and moving about on foot often up and down stairs.
Handing: Seizes helps or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: Climb on and off earthmoving machines/engines.
Crawling: In, around and under machinery.

ENVIRONMENTAL