Product Support Sales Representative

Hawthornemachineryco; San Diego (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great environment

Career growth

Training

Medical/Dental/Vision

Job summary

Hawthorne Cat seeks a results‑driven sales professional to influence the sale and service of Caterpillar earthmoving equipment across the San Diego territory. You will build relationships, identify improvements, and implement solutions with customers.

You will expand opportunities, provide quotes, forecast growth, and coordinate with internal teams to ensure top service and value. Strong communication and planning are essential for success in this role.

Qualifications

• Minimum five years in a product support environment or related industry with experience in customer service.
• Clear oral and written communication.
• Excellent interpersonal skills.
• Positive attitude and a self-starter.
• Organized and a good planner.
• Ability to set and meet goals.

Responsibilities

• Prospect and develop assigned accounts and provide parts and service to meet customer needs.
• Develop business opportunities for all assigned accounts, provide quotes and close sales.
• Forecast growth potential using knowledge of customers and territory.
• Market Hawthorne's parts and service capabilities and campaigns.
• Create a business plan for assigned territory or customers.
• Make routine sales calls and provide timely proposals.
• Assist customers in selecting programs for maximum life cycle of equipment.
• Build competitive intelligence on territory activities.
• Coordinate between customers and departments to ensure best service.
• Maintain customer contact information and weekly call planners.
• Achieve annual growth targets with understanding of book of business.
• Perform other duties to meet company goals.

Skills

Communication

Interpersonal skills

Positive attitude

Self-starter

Organized

Goal setting

Job description

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

POSITION SUMMARY:

Influence sales of parts and service of Caterpillar Earthmoving and other related products throughout the territory. Build relationships with customers and keep them informed of ongoing services and specials. Through consultative action, partner with our customers to identify improvements and implement solutions.

ESSENTIAL FUNCTIONS:

1. Prospect and develop assigned accounts and provide parts and service to meet customer needs.
2. Develop business opportunities for all assigned accounts, provide quotes and close sales.
3. Extensive knowledge of customer’s and territory (including financial status and past sales volume) enough to forecast growth potential, select target accounts, and identify need for alternative solutions.
4. Introduction of Hawthorne’s parts and service capabilities to all customers and effectively market/communicate offerings and campaigns that position Hawthorneas the clear Product Support choice.
5. Devise, forecast and create a business plan for assigned territory or customers.
6. Makes routine sales calls on customers in assigned markets and provide timely and accurate proposals for parts and service.
7. Assist customers in selection of programs that will insure maximum life cycle of their equipment.
8. Build competitive intelligence: Collect, analyze, and evaluate competitive activity in your assigned territory.
9. Provide coordination between customers and said departments to provide best possible service.
10. Maintain customer contact information, sales call reports and weekly call planners.
11. Able to measure and perform on annual growth targets for assigned territory with a deep understanding of book of business.
12. Perform any job that may be assigned as necessary to meet the company, department or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Preferred minimum of five years in a product support environment or related industry with experience in customer service.
2. Must have ability to communicate clearly, both orally and in writing.
3. Must have excellent interpersonal skills.
4. Must have a positive attitude and be a self-starter.
5. Must be organized and a good planner.
6. Ability to set and meet goals.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handing: Seises helps or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk. Sits for long periods of time.
10. Climbing: Climb on and off earthmoving machines/engines.
11. Crawling: In, around and under machinery.

ENVIRONMENTAL:

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in both office and outdoor environment.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation$24,000 + commissions.

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS:

Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat® Participates in E-Verify.