Product Support Sales Representative

McCoy Construction & Forestry Inc.; Lexington (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability Insurance

Long-term Disability Insurance

401K with Employer match

Life Insurance

Remote work 1 day per week

Job summary

McCoy Construction & Forestry Inc. is seeking a Product Support Sales Representative to drive customer success in the Lexington, KY area. You will promote parts, service and telematics solutions, using CRM and JDLINK data to identify opportunities and grow our dealership relationships.

The role emphasizes field sales, travel up to 90%, and a supportive team culture with opportunities for advancement, remote work 1 day per week, and competitive benefits.

Qualifications

• Heavy equipment experience required or preferred.
• Degree in Engineering, Technology or Marketing preferred.
• Willing to travel up to 90% with some overnight stays.
• Strong customer focus and communication skills.
• Proficient with CRM and data analytics.

Responsibilities

• Identify opportunities and promote parts and service.
• Develop customer relationships to prevent downtime.
• Manage field-based product support processes.
• Utilize JDLINK data and telematics to drive sales.
• Provide customer training and leads for parts/service.

Skills

Heavy Equipment experience

Interpersonal skills

Negotiation

Conflict resolution

Travel 90% with overnight

Education

Engineering/Technology/Marketing degree preferred

Tools

CRM software

JDLINK data

Telematics

Job description

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Sales Representative .

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South-Central Regions, has an opening for a Product Support Sales Representative in our Lexington, KY dealership.

Join McCoy Construction & Forestry as our Product Support Sales Representative (PSSR) and take charge of customer success! This is a proactive field focused on promoting parts, technical solutions to maximize machine performance and customer growth.

What will you do:

• Utilize John Deere data, telematics, and CRM to identify opportunities.
• Develop customer relationships to prevent downtime and solve issues.
• Promote parts and service, fostering growth in our Lexington, KY area.
• Actively manage the product support process for high satisfaction.

Essential Duties and Responsibilities (not in order of priority):

• External (Customer Focused) sales/support position.
• Using the benefits of technology, strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives.
• Make field related purpose-built customer calls to follow up on Product Support opportunities and provide leads for Parts and Service Department
• Fully utilize McCoy’s customer relationship management (CRM)
• Actively promote Preventative Maintenance Contracts (PM’s) or Total Maintenance and Repair Contracts (TMR’s)
• Provide customer training, follow up calls and create digital customer partnerships.
• Proactively monitor JDLINK data, promote and maintain machine connectivity along with the sale of Universal Telematics Devises.

Education, Skills & Knowledge Preferred:

• Heavy Equipment experience in necessary.
• Degree preferred and/or applicable experience in an Engineering/Technology /Marketing discipline.
• Minimum of 5 years related Equipment experience and /or training; or equivalent combination of education and experience.
• Knowledge of products and services offered, good interpersonal, negotiation and conflict resolution skills. Be customer focused, write clearly and concisely, and analyze effectively.
• Ability to travel up to 90% of the time with in your AOR, some overnight stays included.
• Salary based off experience
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• $50,000 company paid Life Insurance Policy.
• Remote position – working 1 day per week in hired dealership.
• Supportive Management team and opportunities for advancement.
• Excellence Rewarded
• Ability to thrive in the McCoy Construction & Forestry Culture
• Planned work schedule.

Here is What You Will Learn:

• Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development.

What Makes Us Different?

• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world-renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.