Product Support Representative

Poppy Bank; Mankato (MN); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) & matching up to 3%

ESOP with company discretionary/conbrt

Health Savings Account/ Flexible Spend

Short-Term and Long-Term Disability

Employer Paid Life Insurance and AD&D

Voluntary Life, Accident, and Critical

3 Weeks Paid Time Off and 9 Holidays

Tuition Reimbursement

Volunteer PTO

Job summary

MEI: Total Elevator Solutions in Minnesota is seeking a Product Support Representative to provide front-line technical assistance to customers, troubleshoot elevator systems, and deliver an exceptional service experience.

You will work with AutoCAD/Inventor knowledge, read engineering drawings, and collaborate with the team to resolve issues quickly, on first call where possible. This role offers comprehensive benefits and a supportive, team-oriented culture.

Qualifications

• 5+ years in elevator industry or similar
• Technical/Community College education is a plus (not required)
• Knowledge of AutoCAD Mechanical and Autodesk Inventor is a plus
• Experience with Microsoft Office products (Excel, Word, Outlook)

Responsibilities

• Provide front line, first level, technical assistance for customers
• Supporting client specific elevator technical support while delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Supporting customer needs related to complete elevator systems including troubleshooting, triage, and replacement parts
• Develop and demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage callback cases for user issues
• Be patient, courteous and friendly with customers always
• Demonstrate a positive attitude.

Skills

Engineering drawings

Electrical schematics

Analytical skills

Mechanical aptitude

Computer skills

Multitasking

Team player

People skills

Education

Technical/Community College education

Engineering software knowledge

Tools

AutoCAD Mechanical

Autodesk Inventor

Microsoft Office

Job description

• Location 19336 607th Avenue,Mankato, MN, 56001,United States
• Base Pay $55,000.00 - $83,000.00 / Year
• Job Category Professionals
• Employee Type Non Union - Salary FT
• Manage Others No

About MEI

MEI: Total Elevator Solutions, a Minnesota-based commercial elevator manufacturing and service company, is looking for a Product Support Representativeto join our team. MEI is a thriving company with a fun, team-oriented atmosphere. MEI cares deeply about its employees, fosters a great work environment, and provides opportunities to give back to the community.

This position offers competitive compensation and benefit package. Are you passionate about making a change? Do you enjoy bringing new ideas to the table? If this sounds like you.

• Medical, Vision, and Dental Insurance
• 401(k) & matching up to 3%
• ESOP with company discretionary contributions
• Health Savings Account/ Flexible Spending Account
• Short-Term and Long-Term Disability Insurance
• Employer Paid Life Insurance and AD&D Insurance
• Voluntary Life, Accident, and Critical Illness Insurance
• 3 Weeks Paid Time Off and 9 Holidays
• Tuition Reimbursement
• Earn up to 8 hours of PTO for volunteering

About the Role

Responsible for providing exceptional product support to MEI’s customers.

Responsibilities

• Provide front line, first level, technical assistance for customers
• Supporting client specific custom elevator technical support while delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Supporting customer needs related to complete elevator systems including troubleshooting, triage, and replacement parts
• Develop and demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage callback cases for user issues
• Be patient, courteous and friendly with customers always
• Demonstrate a positive attitude.

Experience

• 5+ yrs. experience working within the elevator industry (or similar)
• Technical/Community College Education is a plus (not required)
• Knowledge of Engineering Software is a plus (not required) – AutoCAD Mechanical and Autodesk Inventor
• Experience with Microsoft Office products (Excel, Word, Outlook)

Skills

• Ability to read and understand engineering drawings and electrical schematics
• Strong analytical skills, good mechanical aptitude and have above average computer skills
• Resourceful, problem-solver, able to prioritize and multitask
• Detail oriented and organized
• Able to communicate effectively with great people skills & a sense of humor
• Team player with a positive attitude
• Self-motivated and work independently with minimum supervision

Physical Requirements

This position is primarily sedentary and requires the ability to sit for extended periods while performing computer-based work. Frequent use of hands and fingers to operate a computer, keyboard, mouse, telephone, and other office equipment is required. The employee must be able to communicate effectively in person, by telephone, and electronically. Occasional standing, walking, bending, reaching, and lifting or carrying up to 20 pounds may be required.

MEI’s 50+ years in the elevator industry gives us an unparalleled ability to handle both custom and standard elevator projects with ease.

EOE/AA - vets, disability

Please note: Employment is contingent upon the successful completion of background check and drug screening.

If you require a reasonable accommodation to apply for this position, please contact Pam Steffl at [e-mail] or 507-219-0823.