Product Support Rep (PWR GEN - 213)

Waukesha Pearce Industries, LLC; Richland Hills (TX); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Waukesha Pearce Industries, LLC is seeking a Product Support Representative in Texas to provide technical guidance and quotes for parts, services, and maintenance programs. You will manage customer accounts, visit sites, and stay current with new product offerings from both manufacturers and WPI.

The role requires a high level of professionalism, reliability, and multitasking in a dynamic team environment, with typical hours Monday through Friday 7:30 a.m. to 4:30 p.m.

Formación

• Must have a minimum of 4 years previous experience.
• High School Diploma or equivalent.

Responsabilidades

• Contact customers and recommend and quote parts, services and maintenance agreements provided by WPI's manufacture's and WPI.
• Prepare weekly itinerary to visit customers.
• Attend training from Manufacturer's and WPI as available.
• Research parts and obtain quotes from vendors as needed.
• Provide product leads and communications with the unit sales representative.
• Stay up to date on new product support offerings from WPI's Manufacturer and WPI.
• Quote customers parts and service jobs coordinating with parts and services.
• Manage customer accounts and service agreements.
• Make customer site visits to obtain information for quoting PM agreements.

Conocimientos

Team environment

Multitasking

Attention to detail

Professionalism

Reliability

Educación

High School Diploma

Descripción del empleo

Scope of Work:WPI Product Support Representatives are professional support representatives possessing an in-depth knowledge of our company, its products, services, and support programs. The PSR should be positive, professional, and promote WPI. The PSR will be assigned a territory and/or accounts and is expected to contact customers and recommend and quote parts, services and maintenance agreements provided by WPI's manufacture's and WPI.Primary Job Responsibilities:The Product Support Representative is responsible and accountable for, but not limited to, the following:Fully utilize WPI’s Customer Resource Management systemPrepare weekly itinerary to visit customers.Seek out new customers and opportunitiesAttend training when available from Manufacture's and WPI.Research Parts and meet vendors for quotes for customers as neededProvide product leads and communications with unit sales representative.Stay up to date on new product support offerings made available by WPI's Manufacture's and WPI.Quote customers parts and service jobs as required coordinating with parts and services .Manage Customer accounts and Service Agreements.Make customer site visits for obtaining information for quoting PM Agreements.Perform other duties as assigned.Minimum Qualifications:Must have a minimum of 4 years previous experience.Must have a High School Diploma or equivalent.Requirements: Knowledge, Skills, and Abilities (KSAs)Ability to thrive in a dynamic team environmentProfessionalism, dependability, integrity and trustworthiness combined with a cooperativeattitude.Highly motivated self-starter with ability to multitask and complete assignments within timeconstraints and deadlines.Strong organizational skill and attention to detail.Working Conditions and Physical Demands:Typical hours of work Monday through Friday; 7:30 a.m. to 4:30 p.m., or as business demands.Office –Indoor/Outdoor WorkWPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.En EspanolWPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.