Serv Dept Admin Assistant (CMD-506)

Waukesha Pearce Industries; Kilgore (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Waukesha Pearce Industries, LLC in Kilgore, Texas is seeking a Service Department Administrative Assistant to support inside service, sales and parts operations.

You will prepare and process service work orders, assist with payroll tasks, coordinate dispatch, and maintain schedules for the service manager and department while delivering excellent customer service.

The role requires good organization, bilingual English/Spanish preferred, and proficiency with Microsoft Office.

Qualifications

• Requires 1 year as Department Administrative Assistant.
• GED or high school diploma required.
• Bilingual English/Spanish preferred for written and spoken communication.
• Must have good phone etiquette and customer service experience.

Responsibilities

• Perform administrative tasks for Service and Parts departments.
• Maintain parts inventory records and resolve issues.
• Assist in payroll and scheduling for service operations.
• Coordinate and maintain the service manager's calendar and dispatch workflow.

Skills

Phone etiquette

Customer service

Typing 25 wpm

Windows suite

Dependable

Bilingual English/Spanish

Education

GED or High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Access

Job description

Job purposeThe Service Department Administrative Assistant will perform all aspects of tasks associated with inside service, sales and parts department that meet with the requirements of WPI and customer needs. Assisting in building and processing service work orders, payroll management, dispatch and customer relations. This position is also responsible for coordinating and maintaining schedule of events for the service manager and service department.Duties and responsibilitiesPerform necessary administrative tasks for Service and Parts DepartmentPerform necessary tasks required for maintaining Parts inventoryReview and resolve inventory issuesAssist in making necessary decisions for daily operationsPerform other duties as assignedQualificationsMust have 1 year previous Department Administrative AssistantGED or High School DiplomaPrefer bilingual (English/Spanish) speaking and writing skillsMechanical background or knowledge preferredKnowledge, Skills, and AbilitiesMust have good phone etiquette, and be able to manage a multi-line telephoneMust meet goals and objectives set forth by the companyMust conform to company policies and proceduresMust have a current driver’s license and acceptable driving record per WPI insurance carrier standardsMust have the ability to work flexible hours and daysMust have the ability to type 25 words per minuteMust be proficient with Windows base environment. (Microsoft Word, Excel, Power Point, Access and Outlook)Must be dependable and able to work independentlyMust have customer service experienceMust maintain good client relationsMust maintain professional appearanceMust promote and maintain a clean, neat and safe work environmentMust have the ability to effectively operate various types of office equipment, including but not limited to computer, fax, printer and telephone systemMust able to protect the company assets and interestWorking Conditions:Typical hours of work Monday through Friday; 8:00 a.m. to 5:00 p.m.Weekend hours as necessary.WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.En EspanolWPI es una instituci n EEO/AA (igualdad de oportunidad/acción afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientación sexual, infomacion genética, identidad de género, o expresión de género en los programas o actividades los cuales opera.