Product Support & Process Operations Specialist

Ziegler Caterpillar; Minneapolis (MN); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401(k) Plan

Health Savings Account

Disability Insurance

Parental Leave

Fitness Membership Discount

Education Assistance

Job summary

Ziegler Inc. in Minneapolis, MN, is hiring a full-time Product Support Process Administrator to support parts and service operations and ensure compliance with product support policies.

The role handles reporting, data retrieval, and user assistance, while maintaining master data and SharePoint sites, and aiding in system upgrades and training. This position emphasizes teamwork, accuracy, and proactive problem solving.

Qualifications

• 2-year degree required; 4-year degree preferred.
• 1-3 years administrative or user support experience.
• Strong written and verbal communication skills.
• Basic skills with Microsoft Office and Dealer Business Systems Software.

Responsibilities

• Submit daily, weekly, and monthly reports and distribute outputs.
• Retrieves and analyzes system data for various users.
• Receives and investigates product support “help” calls.
• Provides support to parts, service and warranty operations.
• Creates product support summaries.
• Maintains master data tables and SharePoint site.
• Trains users in 1:1, group, or WebEx settings.
• Assists in system updates and rollout testing.
• Develops and communicates new user procedures.
• Participates in monthly account reconciliations.

Skills

Microsoft Office

Dealer Business Systems

Education

2-year degree

4-year degree preferred

Tools

Microsoft Office

Dealer Business Systems Software

Job description

Ziegler Inc. in Minneapolis, MN, is hiring a full-time Product Support Process Administrator to support parts and service operations and ensure compliance with product support policies.

The role handles reporting, data retrieval, and user assistance, while maintaining master data and SharePoint sites, and aiding in system upgrades and training. This position emphasizes teamwork, accuracy, and proactive problem solving.