Product Support Process Administrator

Ziegler Caterpillar; Minneapolis (MN); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401(k) Plan

Health Savings Account

Disability Insurance

Parental Leave

Fitness Membership Discount

Education Assistance

Job summary

Ziegler Inc. in Minneapolis, MN, is hiring a full-time Product Support Process Administrator to support parts and service operations and ensure compliance with product support policies.

The role handles reporting, data retrieval, and user assistance, while maintaining master data and SharePoint sites, and aiding in system upgrades and training. This position emphasizes teamwork, accuracy, and proactive problem solving.

Qualifications

• 2-year degree required; 4-year degree preferred.
• 1-3 years administrative or user support experience.
• Strong written and verbal communication skills.
• Basic skills with Microsoft Office and Dealer Business Systems Software.

Responsibilities

• Submit daily, weekly, and monthly reports and distribute outputs.
• Retrieves and analyzes system data for various users.
• Receives and investigates product support “help” calls.
• Provides support to parts, service and warranty operations.
• Creates product support summaries.
• Maintains master data tables and SharePoint site.
• Trains users in 1:1, group, or WebEx settings.
• Assists in system updates and rollout testing.
• Develops and communicates new user procedures.
• Participates in monthly account reconciliations.

Skills

Microsoft Office

Dealer Business Systems

Education

2-year degree

4-year degree preferred

Tools

Microsoft Office

Dealer Business Systems Software

Job description

Ziegler CAT has an opening for a full-time Product Support Process Administrator to provide administrative support for parts and service operations personnel, monitor compliance with product support policies and procedures, and assist users and other system coordinators as necessary.

Responsibilities

• Submits daily, weekly, and monthly reporting jobs and distributes output
• Retrieves and analyzes system data for various users
• Receives and investigates all product support “help” calls
• Provides support to parts, service and warranty operations personnel
• Create product support summaries
• Maintain master data tables
• Maintain SharePoint site
• Reviews and tracks status of projects and communicates status updates to management
• Provide training in one on one, group or Web‑Ex settings on existing and new systems
• Assists in coordinating system updates including labor rates, miscellaneous sell rates (oil prices, etc.), and factory passwords
• Assists in system upgrade testing prior to implementation into production
• Assists in updating and communicating warranty labor rate changes
• Develops and maintains document procedures and processes
• Perform branch reviews
• Administers marketing programs set up for automated processing
• Creates marketing program claims to recover funds from manufacturer
• Audits, approves, and processes promotional claims
• Produces business analytics reporting to track Ziegler parts and service marketing campaign performance
• Assists in calculating and applying marketing program discounts on parts and service documents
• Assists in developing and communicating new user procedures
• Participates in new software/process rollouts
• Assists in monthly account reconciliations
• Assists in managing service software subscriptions
• Works in a cooperative manner with team and superiors
• Special projects and all other duties as assigned

Qualifications

• 2-year degree required, 4-year degree preferred
• 1-3 years administrative or user support experience
• Strong written and verbal communication skills
• Basic skills with Microsoft Office and Dealer Business Systems Software
• Thrives in a fast-paced work environment
• Great organizational skills
• Personal Attributes: Attention to Detail, Problem Solving, Efficiency, Planning and Organization, Teamwork

Travel

• Up to 10% travel

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

The pay range for this position is

$26.85 to $32.21

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.