Product Support Process Administrator

Ziegler Cat; Minneapolis (MN); On-site; USD 36,988 - 44,372; Full time

Benefits offered by this job

Health Insurance

PTO 15 days (first year)

9 paid holidays

401(k) with company match

HSA contributions

Disability insurance

FSA & EAP

Parental Leave

Education Assistance

Job summary

Ziegler Cat is seeking an administrative support professional in Minnesota to manage reporting, data analysis, and user support across the organization. The role requires strong communication, organizational skills, and the ability to train others on systems and processes.

The candidate will assist with system upgrades, maintain documentation, and produce business analytics to evaluate marketing and service campaigns. Local travel and on-site collaboration are expected.

Qualifications

• 2-year degree required, 4-year degree preferred.
• 1–3 years administrative or user support experience.
• Strong written and verbal communication skills.
• Basic Microsoft Office and Dealer Business Systems experience.
• Thrives in a fast-paced work environment.
• Great organizational skills.

Responsibilities

• Submit daily, weekly, and monthly reports and distribute output.
• Retrieves and analyzes system data for various users.
• Provide training in one‑on‑one, group or Web‑Ex settings on existing and new systems.
• Assist in system upgrades and maintaining procedures.
• Produce analytics reports to track campaign performance.

Skills

Strong communication

Attention to detail

Organizational skills

Teamwork

Education

2-year degree required

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Responsibilities

• Submits daily, weekly, and monthly reporting jobs and distributes output
• Retrieves and analyzes system data for various users
• Receives and investigates all product support “help” calls
• Provides support to parts, service and warranty operations personnel
• Create product support summaries
• Maintain master data tables
• Maintain SharePoint site
• Reviews and tracks status of projects and communicates status updates to management
• Provide training in one‑on‑one, group or Web‑Ex settings on existing and new systems
• Assists in coordinating system updates including labor rates, miscellaneous sell rates (oil prices, etc.) and factory passwords
• Assists in system upgrade testing prior to implementation into production
• Assists in updating and communicating warranty labor rate changes
• Develops and maintains document procedures and processes
• Perform branch reviews
• Administers marketing programs set up for automated processing
• Creates marketing program claims to recover funds from manufacturer
• Audits, approves, and processes promotional claims
• Produces business analytics reporting to track Ziegler parts and service marketing campaign performance
• Assists in calculating and applying marketing program discounts on parts and service documents
• Assists in developing and communicating new user procedures
• Participates in new software/process rollouts
• Assists in monthly account reconciliations
• Assists in managing service software subscriptions
• Works in a cooperative manner with team and superiors
• Special projects and all other duties as assigned

Qualifications

• 2‑year degree required, 4‑year degree preferred
• 1‑3 years administrative or user support experience
• Strong written and verbal communication skills
• Basic skills with Microsoft Office and Dealer Business Systems Software
• Thrives in a fast‑paced work environment
• Great organizational skills

Personal Attributes

• Attention to Detail
• Problem Solving
• Efficiency
• Planning and Organization
• Teamwork

Travel

Up to 10% travel

Minimum Physical Requirements

• Standing
• Walking
• Using hands
• Talking
• Hearing

Pay and Benefits

Pay range: $26.85 to $32.21 per hour, starting wage depends on skills, experience, education and location. Pay may vary by up to 10% depending on applicant’s location.

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

EEO Statement

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.