Branch Operations Lead: Customer Experience & Team Growth

Jobtailor; West Sacramento (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in West Sacramento, CA seeks an energetic Lead, Branch Operations to drive daily operations, customer service excellence, and sales growth. You will oversee a team, align priorities with company strategy, and mentor staff through onboarding and training.

The role emphasizes continuous improvement, performance metrics, and cross-functional collaboration with Sales and Service teams. Proficiency with SAP and strong leadership are essential to succeed.

Qualifications

• Minimum 3 years of customer service and sales experience.
• 2+ years of management experience in a customer service environment preferred.
• Proficient with SAP software.
• Ability to train staff on processes and compliance.
• Strong communication and leadership skills.

Responsibilities

• Lead daily branch operations to ensure customer service excellence.
• Provide customer service guidance and direct daily team activities.
• Monitor transactions and guide staff; schedule workforce to maintain productivity.
• Facilitate onboarding and ongoing training; build schedules.
• Drive continuous improvement to boost sales, service, and metrics.
• Collaborate across Sales, Branch Network, and Customer Service.

Skills

Customer Service Management

Sales Experience

Team Leadership

Continuous Improvement Methodology

SAP Proficiency

Education

High school diploma

Bachelor's degree

Tools

SAP

Job description

Jobtailor in West Sacramento, CA seeks an energetic Lead, Branch Operations to drive daily operations, customer service excellence, and sales growth. You will oversee a team, align priorities with company strategy, and mentor staff through onboarding and training.

The role emphasizes continuous improvement, performance metrics, and cross-functional collaboration with Sales and Service teams. Proficiency with SAP and strong leadership are essential to succeed.