Product Support Engineer/Specialist

PLP; Mayfield (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Profit sharing

Medical, dental & vision insurance

Flextime

Job summary

PLP is seeking a Product Support Engineer for the Distribution Market to assist the Market Manager with new product development and technical support for product lines. You will help drive U.S. sales by participating in quotes and performing technical reviews of customer requirements.

The role acts as a liaison between sales and engineering to market products and expand the offering, requiring strong communication, drafting, and field installation capabilities.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering earned from a US university.
• Proficiency with MS Office Suite and CRM.
• Excellent communication and organizational skills.
• Knowledge of layout and detail drafting techniques.
• Willingness to travel 15–25% domestically, with some international travel.

Responsibilities

• Assist Market Manager with new product development and technical support for new and existing product lines.
• Support U.S. Sales growth by participating in quoting activities and technical reviews of customer requirements.
• Liaise between sales and engineering to market products and grow the product offering.
• Create project requests with commercial specifications and track progress through development cycles.
• Review engineering changes and support documentation for bids and proposals.
• Provide technical support to customers, sales network, and international subsidiaries.
• Participate in industry meetings and trade shows.

Skills

Communication

Organizational skills

Market knowledge

Drafting

Mechanical aptitude

Education

Electrical or Mechanical Engineering degree

Tools

CRM

Microsoft Office

Job description

As a Product Support Engineer for the Distribution Market, you will be responsible for assisting the Market Manager with new product development and technical support for new and existing product lines. This role will support U.S. Sales growth by actively participating in quoting activities and conducting technical reviews of customer requirements. Works as a liaison between sales and engineering to market products and grow the product offering.

Duties & Responsibilities:

• Create Project Requests for new products. Include the “commercial specifications” which outline the features, the performance requirements, the cost objectives, and the date required.
• Monitor the progress of new product development programs, and actively participate in interim design reviews. Suggest changes as required to meet the objectives of the commercial specifications.
• Initiate formal or MS specification requests, as required. Follow up on the progress of these requests.
• Initiate Engineering Change Requests (ECRs) on existing products to make changes necessary to meet changing requirements of customers or industry standards.
• Work with Marketing Communications to develop and maintain sales literature and application procedures for new and existing products.
• Provide technical support to customers, sales network, Customer Service personnel and international subsidiaries.
• Provide assistance to other members of the Sales and Marketing Department, as required.
• Provide assistance in the review and response (including support documentation) to bid proposals (domestic and international, as required).
• Work with Engineering to analyze and resolve product malfunctions and complaints.
• Actively participate in industry meetings and trade shows.

Qualifications and Requirements:

• Four-year degree in Electrical or Mechanical Engineering preferred (may be waived with appropriate experience). A Bachelor's degree must be earned from a university in the United States.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), working knowledge of CRM.
• Must have excellent communication and organizational skills.
• Market knowledge along with a high energy level is important.
• Knowledge of layout and detail drafting techniques.
• Must possess mechanical aptitude and the ability to perform strenuous work as required to demonstrate product installations in a variety of field environments.
• Good verbal and written communication skills.

Travel:

• Ability to travel a minimum of 15-25% Domestic and 0-5% International

Schedule:

• Standard office hours with flextime
• 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
• Enrollment in company profit sharing after two years
• Medical, dental & vision insurance, including free preventative care
• Wellness & Employee Assistance Program (EAP)
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, paid company holidays, and vacation purchase program