Product Support Engineer

Preformed Line Products; Mayfield (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Profit sharing

Medical, dental & vision insurance

Wellness program

Employee Assistance Program (EAP)

Health care flexible spending accounts

Life insurance

Paid time off

Paid holidays

Vacation purchase program

Job summary

Preformed Line Products is seeking a qualified engineer in Mayfield Village, OH, to lead cross-functional product development efforts and provide technical support to customers and sales teams.

The role emphasizes coordinating with Engineering, Marketing, and Sales, initiating changes, and participating in industry events while traveling domestically and internationally as needed.

Qualifications

• Four-year engineering degree preferred; US university degree required.
• Proficiency with Microsoft Office and CRM.
• Excellent communication and organizational skills.
• Market knowledge and high energy are important.
• Ability to read layouts and detail drafting.

Responsibilities

• Create project requests for new products with commercial specifications.
• Monitor progress of new product development and participate in interim design reviews.
• Initiate formal or MS specification requests and follow up on progress.
• Initiate Engineering Change Requests (ECRs) as required.
• Work with Marketing to develop and maintain sales literature and application procedures.
• Provide technical support to customers, sales network, and international subsidiaries.
• Assist other members of the Sales and Marketing Department as needed.
• Contribute to bid proposals and respond with required documentation.
• Collaborate with Engineering to analyze and resolve product malfunctions and complaints.
• Actively participate in industry meetings and trade shows.
• Travel 15-25% domestic and 0-5% international.

Skills

Communication skills

Organizational skills

Market knowledge

Mechanical aptitude

Verbal and written communication

Education

Bachelor's degree in Electrical or Mechanical Engineering

Tools

Microsoft Office Suite

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Mayfield Village, OH, US

Duties & Responsibilities:

• Create Project Requests for new products. Include the “commercial specifications” which outline the features, the performance requirements, the cost objectives, and the date required.
• Monitor the progress of new product development programs, and actively participate in interim design reviews. Suggest changes as required to meet the objectives of the commercial specifications.
• Initiate formal or MS specification requests, as required. Follow up on the progress of these requests.
• Initiate Engineering Change Requests (ECRs) on existing products to make changes necessary to meet changing requirements of customers or industry standards.
• Work with Marketing Communications to develop and maintain sales literature and application procedures for new and existing products.
• Provide technical support to customers, sales network, Customer Service personnel and international subsidiaries.
• Provide assistance to other members of the Sales and Marketing Department, as required.
• Provide assistance in the review and response (including support documentation) to bid proposals (domestic and international, as required).
• Work with Engineering to analyze and resolve product malfunctions and complaints.
• Actively participate in industry meetings and trade shows.

Qualifications and Requirements:

• Four-year degree in Electrical or Mechanical Engineering preferred (may be waived with appropriate experience). A Bachelor's degree must be earned from a university in the United States.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), working knowledge of CRM.
• Must have excellent communication and organizational skills.
• Market knowledge along with a high energy level is important.
• Knowledge of layout and detail drafting techniques.
• Must possess mechanical aptitude and the ability to perform strenuous work as required to demonstrate product installations in a variety of field environments.
• Good verbal and written communication skills.

Travel:

• Ability to travel a minimum of 15-25% Domestic and 0-5% International

Schedule:

• Standard office hours with flextime
• 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
• Enrollment in company profit sharing after two years
• Medical, dental & vision insurance, including free preventative care
• Wellness & Employee Assistance Program (EAP)
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, paid company holidays, and vacation purchase program