Engineering Technician

Kids for the Future; Chagrin Falls (OH); On-site; USD 52,000 - 65,000; Full time

Job summary

Mar-Bal is seeking an Engineering Technician to support the Electrical Performance Products group. You will act as a key technical resource handling customer inquiries, perform performance testing, and assist in process improvements and documentation updates.

The role requires an associate degree in a technical discipline, 2–5 years in a technical manufacturing setting, and strong Excel data analysis skills. Up to 20% travel may be involved, with on-site responsibilities in Ohio.

Qualifications

• Experience following test plans and presenting results clearly.
• Strong Excel data analysis and reporting skills.
• Self-motivated with ability to manage multiple projects.
• Excellent interpersonal and cross-functional communication skills.
• Occasional travel up to 20% may be required.

Responsibilities

• Serve as primary technical resource responding to customer inquiries via phone, email, chat, or hubspot.
• Document customer interactions, issues, and resolutions in the support system.
• Escalate complex issues to engineering or senior support staff.
• Troubleshoot product issues, identify root causes, and recommend solutions.
• Reproduce customer-reported issues for testing and validation.
• Assist with product development, revisions and updates.
• Create and maintain support documentation, FAQs, and knowledge base articles.
• Assist in developing test plans, procedures, and validation protocols for new products.
• Perform mechanical and electrical testing per established procedures.
• Record, analyze, and report test results.
• Follow laboratory safety guidelines and maintain a clean workspace.
• Assist business unit with research, experiments, and special projects.
• Ensure compliance with policies, quality standards and regulatory requirements.
• Document procedures and maintain laboratory logs and records.

Skills

Test plan execution

Data analysis with Excel

Project coordination

Communication

Travel up to 20%

Education

Associates degree in technical discipline or equivalent

Tools

Microsoft Office

Job description

• Employee Type REG
• Required Degree High school
• Travel 20%
• Manage Others No

Description

The Engineering Technician is a key support role in the Electrical Performance Products group. This is a technical role that requires extensive product knowledge, good organizational skills and good communication skills.

Overall responsibility

This position will serve as the primary technical resource responsible for responding to customer technical inquiries, product performance testing, process improvement, and updating technical documentation. This position will support Mar-Bal’s Proprietary business and will play a key role in helping to achieve our mission to grow the business through the following responsibilities:

Key areas of responsibility

• Provide technical support to Customer Service and customers via phone, email, chat, or hubspot systems
• Document customer interactions, issues, and resolutions in the support system
• Escalate complex or unresolved issues to engineering or senior support staff
• Troubleshoot product issues, identify root causes, and recommend solutions
• Reproduce customer-reported issues for testing and validation
• Assist with product development, revisions and updates
• Create and maintain support documentation, FAQs, and knowledge base articles
• Assist in developing test plans, procedures, and validation protocols for new products
• Perform mechanical and electrical testing in accordance with established procedures
• Accurately record, analyze, and report test results
• Follow all laboratory safety guidelines and maintain a clean, organized workspace
• Assist EPP business unit with research, experiments, and special projects
• Ensure compliance with company policies, quality standards, and regulatory requirements
• Document procedures and maintain laboratory logs and records

Requirements

Education, skills and experience

Associates degree in technical discipline or equivalent technical education (e.g., technical diploma, vocational training, or apprenticeship)

Minimum 2-5 yrs. experience in a technical role in a manufacturing-oriented company

• Experience following test plans, with the ability to analyze, interpret and present the results in a clear, concise manner
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), with strong Excel skills for data analysis and reporting; familiarity with project tracking and document management tools preferred.
• Self-motivated, with the ability to work on multiple projects simultaneously and meet established project schedules
• Strong interpersonal and communication skills with ability to work effectively in a multi-location, cross-functional team
• Occasional travel (up to 20%) may be required