NPI & Quality Engineer - Home Appliances

Allegis Group Services, Inc.; Plano (TX); Presencial; USD 94.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

401(k) Retirement Plan

Employee Purchase Program

Tuition Assistance (after 12 months)

Paid Time Off (PTO)

Student Loan Assistance Program (after

Wellness Incentives

Annual MBO Bonus Program (based on com

Descripción de la vacante

Samsung Electronics America is seeking a Product Support Engineer to lead quality management initiatives for Samsung Home Appliance products. You will manage NPI quality evaluations, product testing, field quality support, and KPI reviews, collaborating with domestic and international teams.

The role involves root cause analysis, developing service documentation, firmware testing, VOC data analysis, and cross-functional coordination with R&D, design, manufacturing, marketing, and service

Formación

• Bachelor's degree or higher in Engineering from an accredited university.
• 4+ years of experience in the consumer electronics industry.
• Experience supporting product quality, product testing, service engineering, or technical support functions.
• Strong analytical and problem-solving skills with experience in root cause analysis and corrective action methodologies.
• Ability to interpret engineering specifications, technical documents, and product requirements.
• Experience working with cross-functional and international teams.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and priorities with minimal supervision.

Responsabilidades

• Manage NPI product quality evaluations prior to market launch.
• Perform product testing and serviceability evaluations to improve quality, performance, and usability.
• Develop detailed test plans, test cases, and validation scripts.
• Conduct early production quality evaluations and first-lot retail product quality inspections.
• Travel internationally to collaborate with R&D, design, and manufacturing teams on product quality reviews and training.
• Support field testing activities and drive resolution of early production quality issues.
• Create and maintain service repair documentation for Samsung Authorized Service Centers.
• Confirm compatibility with external devices used by customers.
• Analyze field service and repair data to identify product quality trends and concerns.
• Develop service bulletins, troubleshooting guides, and technical training materials.
• Investigate field issues through root cause analysis and implement corrective actions.
• Support customer escalations, call center teams, technical support teams, and VOC-related quality concerns.
• Perform quality analysis on defective products and replacement parts.
• Analyze repeat repair (REDO) trends and recommend corrective measures.
• Conduct firmware and software quality assurance testing on post-production products.
• Gather and analyze Voice of Customer (VOC) data for continuous product improvement.
• Track effectiveness of corrective actions identified during NPI programs.
• Generate quality reports, KPI dashboards, and trend analysis presentations.
• Support product launch activities with Marketing, PR, and Sales teams.
• Develop training content and provide technical repair training for field technicians and service personnel.
• Collaborate with cross-functional teams including Product Marketing, Sales, R&D, Manufacturing, Training, and Customer Service.

Conocimientos

Analytical thinking

Root cause analysis

Cross-functional collaboration

Project management

Technical communication

Educación

Bachelor's degree in Engineering

Herramientas

Excel (Advanced)

Pivot Tables in Excel

PowerPoint

Descripción del empleo

Samsung Electronics America is seeking a Product Support Engineer to lead quality management initiatives for Samsung Home Appliance products. You will manage NPI quality evaluations, product testing, field quality support, and KPI reviews, collaborating with domestic and international teams.

The role involves root cause analysis, developing service documentation, firmware testing, VOC data analysis, and cross-functional coordination with R&D, design, manufacturing, marketing, and service