Sr Product Support Engineer - Okinawa, Japan

Sierra Nevada Corporation; Shalimar (FL); Hybrid; USD 76,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid time off and tuition assistance

Job summary

Sierra Nevada Corporation is seeking a Senior Product Support Engineer for an embedded, full-time role based at Camp Foster, Okinawa, Japan. You will provide expert-level technical support for product and system prototypes, lead troubleshooting, and coordinate installation, testing, and validation projects.

You will mentor junior engineers, drive improvements in support processes, and deliver tailored technical solutions while collaborating with engineering teams.

Job description

This position will be a full time embedded position at Camp Foster in Okinawa, Japan. If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you!

As a Senior Product Support Engineer, you will provide expert-level technical support for our product and system prototypes. This role involves leading troubleshooting efforts, managing complex technical issues, and ensuring product reliability. You will also mentor junior engineers and drive strategic initiatives to enhance product support processes.

The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide.

Responsibilities

• Provide expert technical support for product and system prototypes.
• Lead and manage product installation, testing, and validation projects.
• Diagnose and resolve critical technical issues and defects.
• Develop and implement advanced corrective actions in collaboration with engineering teams.
• Create and oversee the maintenance of high-quality technical documentation.
• Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
• Lead product demonstrations, training sessions, and technical workshops.
• Mentor junior engineers and contribute to their professional development.
• Drive strategic initiatives to improve product support processes and performance.

Qualifications You Must Have

• High school diploma or GED equivalent.
• 10+ years of experience in a technical support or engineering role.
• Higher level relevant degree may substitute for experience.
• Strong Tactical Data Link background with experience in managing and troubleshooting data flow.
• Strong operational TRAX experience.
• Expert-level troubleshooting and diagnostic skills.
• Extensive experience with product installation and testing processes.
• Progressive hands-on experience with wireless networks, tactical communications and personal computers.
• Communication and customer interface skills.
• Comprehensive understanding of system level maintenance of networks and communications systems.
• An active Secret U.S. Security Clearance is required, TS with SCI eligibility.

Qualifications We Prefer

• Bachelor’s degree in Engineering or a related field.
• Extensive experience with advanced prototype or concept product development.
• Comprehensive knowledge of Aerospace and Defense industry standards and practices.
• Relevant technical certifications [e.g., CompTIA Network+].
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

Essential Functions

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

Benefits

• SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Clearance and Eligibility

Important notice: This position requires current/active Top Secret with SCI eligibility U.S. Security Clearance.

U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance.

The Department of Defense Consolidated Adjudications Facility (DoD CAF) handles the adjudicative aspects of the security clearance eligibility process for industry applicants.

EEO Statement

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

SNC is a trusted global leader in aerospace and national security. Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all domains – sea, land, air, space and cyber.

A longstanding leader in defense technology, SNC is the optimum intersection of commercial, defense and non-traditional contractors. We are one of the only privately owned mid‑tier A&D contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule. It’s part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow.

Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.