Product Support Engineer III (Deploy Only)

Sierra Nevada Corporation; Florida; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation in Shalimar, FL is seeking a Product Support Engineer III (Deploy Only) to lead technical support for product and system prototypes, troubleshoot, test, and implement corrective actions to ensure reliability. This role requires strong problem-solving skills and the ability to deploy on a 60/60 rotation.

You will oversee installations, testing, validation, and customer demonstrations, collaborating with engineering to resolve complex issues and document findings.

Qualifications

• High school diploma or GED equivalent.
• 6+ years in a technical support or engineering role.
• Experience with Radio Frequency (RF).
• Hands-on experience with wireless networks and tactical communications.
• Active Top Secret with SCI eligibility required.
• Ability to deploy on a 60/60 rotation.

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Skills

RF expertise

Advanced troubleshooting

Wireless networks

Tactical communications

Customer interface

Problem solving

Education

High school diploma or GED

Job description

Product Support Engineer III (Deploy Only) page is loaded## Product Support Engineer III (Deploy Only)remote type: In officelocations: Shalimar, FLtime type: Full timeposted on: Posted Yesterdayjob requisition id: R0029413If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Product Support Engineer III, you will lead the technical support efforts for our product and system prototypes. You will be responsible for troubleshooting, testing, and implementing corrective actions to ensure product reliability. This role requires strong problem-solving skills and the ability to manage technical support projects effectively.The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.**Responsibilities:*** Lead technical support and troubleshooting for product and system prototypes.* Manage product installation, testing, and validation processes.* Identify, diagnose, and resolve complex technical issues and defects.* Collaborate with engineering teams to develop and implement corrective actions.* Maintain comprehensive technical documentation and reports.* Conduct detailed customer needs assessments and provide technical solutions.* Oversee product demonstrations and training sessions.* Drive continuous improvement initiatives in product support and troubleshooting.**Qualifications You Must Have:*** High school diploma or GED equivalent.* 6+ years of experience in a technical support or engineering role.* Experience with Radio Frequency (RF)* Higher level relevant degree may substitute for experience.* Advanced troubleshooting and diagnostic skills.* Expertise in product installation and testing processes.* Hands-on experience with wireless networks, tactical communications and personal computers.* Communication and customer interface skills.* Thorough understanding of system level maintenance of networks and communications systems.* An active Top Secret with SCI eligibility U.S. Security Clearance is required* Ability to deploy on a 60/60 rotation**Qualifications We Prefer:*** Advanced experience with prototype or concept product development.* In-depth knowledge of Aerospace and Defense industry standards and practices.* Relevant technical certifications [e.g., Six Sigma, Project Management Professional (PMP)].* Working knowledge of operating military units and logistics.* Familiarity with the network and integration of traditional communications systems and sensors.* Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.* Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.* Background in the Aerospace and Defense Industry, Government, or US Military.* Leadership experience in the military or civilian organization.**Essential Functions:*** Ability to sit and work at a computer for extended periods.* Hand/finger dexterity for operating computer equipment.* Ability to lift up to 20 lbs occasionally.* Capability to work in an office or hybrid environment.* Occasional travel may be required.This posting will be open for application for a minimum of 5 days and may be extended based on business needs.SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and .**IMPORTANT NOTICE:**This position requires current/active Top Secret with SCI eligibility and current full-scope polygraph U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.SNC is a trusted global leader in aerospace and national security. Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all domains – sea, land, air, space and cyber.As a longstanding leader in defense technology, SNC is the optimum intersection of commercial, defense and non-traditional contractors. We are one of the only privately owned mid-tier A&D contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule. It’s part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow.Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.