Product Support Engineer III

Sierra Nevada Corporation; Southern Pines (NC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with 150% match

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation is seeking a Senior Product Support Engineer in Southern Pines, NC. You will lead troubleshooting for prototypes, install and test products, and provide technical solutions. Significant travel and potential OCONUS deployments are part of the role.

The role requires a STEM degree or 8+ years of related experience, and an active Secret clearance with possible TS/SCI eligibility. You will mentor junior engineers and drive process improvements across the MST team.

Qualifications

• Bachelor's degree in a STEM field or 8+ years of relative experience.
• Active Secret U.S. security clearance required; TS with SCI eligibility preferred.
• Active passport or ability to obtain one.
• Military or military support experience.

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement in product support and troubleshooting.

Skills

Troubleshooting

Technical support

Mentoring

Cross-team collaboration

Education

Bachelor's degree in STEM or 8+ years experience

Tools

Link 16

VMF

TAK/CoT

Job description

If you have an affinity for complex technical systems, excellent communication and product troubleshooting skills, and enjoy working collaboratively, we may have the perfect role for you! As a Senior Product Support Engineer, you will provide expert-level technical support for our product and system prototypes. This role involves leading troubleshooting efforts, managing complex technical issues, and ensuring product reliability. You will also mentor junior engineers and drive strategic initiatives to enhance product support processes. The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and cyber.

Responsibilities

• The TRAX Tactical Datalinks Product Support Engineer is expected to be intimately familiar with all aspects of operation and employment of the software and equipment specified under field service contracts.
• Stateside travel is required up to 50% annually (Training, Exercise, and Integration support to end users).
• Expect OCONUS deployment (hostile/ incentive pay in accordance with DoS rates if applicable) annually in intervals of 90 days (work continues as normal when stateside).
• Primary management office is located in Southern Pines, NC.
• Place of duty will be in Southern Pines, NC with 50% travel.
• Candidates hired for this position may be subject to a post offer, pre-hire, pre-deployment medical assessment.
• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Qualifications You Must Have

• Bachelor's degree in a STEM field of study or 8+ years of relative experience
• Full understanding of military operations
• Subject matter expertise in one of three areas: Tactical Data Links; Tactical Radios, or computer networking
• Stateside/International travel is required up to 50% annually (Training, Exercise, and Integration support to end users)
• Expect OCONUS deployment to austere locations (hostile/ incentive pay in accordance with DoS rates) in intervals of 50 days deployed (work continues as normal when stateside).
• An active Secret U.S. Security Clearance is required, TS with SCI eligibility is preferred.
• An active passport or the ability to immediately obtain one.
• Military or military support experience.
• Link 16, VMF, TAK/CoT, or other TDL knowledge.

Qualifications We Prefer

• Thorough knowledge of tactical datalink hardware is highly desirable such as AFATDS, ADSI, Link 16 terminals
• Direct experience with Multi-TDL networks or tactical datalink communications is highly desirable.
• JID-TC certificates are highly desirable (JT-101, 102, 201, 220, 301, or 310).
• Current Security+ certificate is desirable.
• Current Network+ certificate is desirable.
• Bachelor's degree in STEM related field.
• Extensive experience with advanced prototype or concept product development.
• Working knowledge of Tactical Datalink systems and/or TRAX experience.
• Working knowledge of military operations, any service.
• Familiarity with the network and integration of emerging and traditional communications systems, Common Operational Picture systems, and/or Counter UAS sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Background in the Aerospace and Defense Industry, Government, or US Military.
• Leadership experience in the military or civilian organization.

Essential Functions

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

Benefits

• medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE

This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use. Learn more about the background check process for Security Clearances.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

SNC is a trusted global leader in aerospace and national security. Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all domains – sea, land, air, space and cyber. As a longstanding leader in defense technology, SNC is the optimum intersection of commercial, defense and non-traditional contractors. We are one of the only privately owned mid-tier A&D contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule. It’s part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow.

Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.