Product Support Engineer (Escalation & Reliability)

generac

Beaver Dam (WI)

On-site

USD 85,000 - 120,000

Full time

6 days ago

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Job summary

Generac is seeking a Product Support Engineer to drive root cause analysis, implement engineering solutions, and manage escalation processes across operations, supply chain, and product development. You will collaborate with multiple functions to meet quality and reliability targets and support lifecycle product improvements.

You will engage in cross-functional problem solving, manage change notices, and contribute to design-for-reliability initiatives, while maintaining strong communication

Qualifications

Bachelor's degree in Engineering or related field required.
5 years of engineering experience or equivalent.

Responsibilities

Provide daily technical support to Operations (line builds, start-up, test, PPAP/first articles, build issues).
Coordinate fast-turn fixes and interim containments, then drive permanent corrective actions.
Partner with plant leadership to ensure BOMs, routings, and drawings reflect current build standards for C&I products.
Manage material lifecycle including E&O and cannibalization impacts.
Support Sustaining, 8D, RCA, ICA and PCA to improve field performance and reduce warranty.
Drive ECNs from identification through release and ensure traceability.

Skills

BOM management

Configuration control

ECN management

8D problem solving

Root cause analysis

Cross-functional collaboration

Quality assurance

Education

Bachelor's Degree in Engineering

Tools

SAP

Windchill

Job description

You will engage in cross-functional problem solving, manage change notices, and contribute to design-for-reliability initiatives, while maintaining strong communication

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