Product Support Engineer: Diagnosing, Triage & Solutions

Kyndryl; United States; Remote; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Kyndryl is seeking a Product Support Engineer to join our software engineering team and contribute to cutting-edge product development. You will help ensure the reliability and performance of critical systems.

Responsibilities include receiving and triaging support cases, analyzing logs and configurations, performing initial troubleshooting, reproducing issues, and documenting resolutions. This role offers growth in a fast-paced, global environment.

Qualifikationen

• Demonstrates ability to triage and route support tickets
• Analyses customer-reported information, logs, and configurations
• Applies documented solutions and records outcomes

Aufgaben

• Receive, triage, assign, track, and update support cases
• Collect and analyze diagnostics and configuration details
• Perform initial troubleshooting using approved procedures
• Attempt issue reproduction and isolate likely causes
• Document findings, actions, and resolution status

Kenntnisse

Troubleshooting

Log analysis

Case management

Communication

Jobbeschreibung

Kyndryl is seeking a Product Support Engineer to join our software engineering team and contribute to cutting-edge product development. You will help ensure the reliability and performance of critical systems.

Responsibilities include receiving and triaging support cases, analyzing logs and configurations, performing initial troubleshooting, reproducing issues, and documenting resolutions. This role offers growth in a fast-paced, global environment.