Product Support Engineer

Kyndryl; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Kyndryl is seeking a Product Support Engineer to join our software engineering team and contribute to cutting-edge product development. You will help ensure the reliability and performance of critical systems.

Responsibilities include receiving and triaging support cases, analyzing logs and configurations, performing initial troubleshooting, reproducing issues, and documenting resolutions. This role offers growth in a fast-paced, global environment.

Qualifications

• Demonstrates ability to triage and route support tickets
• Analyses customer-reported information, logs, and configurations
• Applies documented solutions and records outcomes

Responsibilities

• Receive, triage, assign, track, and update support cases
• Collect and analyze diagnostics and configuration details
• Perform initial troubleshooting using approved procedures
• Attempt issue reproduction and isolate likely causes
• Document findings, actions, and resolution status

Skills

Troubleshooting

Log analysis

Case management

Communication

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting‑edge products.

Key responsibilities

• Receive, triage, assign, track, and update support cases in the support environment.

• Collect, validate, and analyze customer‑reported information, logs, traces, configuration details, and other diagnostics.

• Perform initial troubleshooting and basic issue isolation using approved procedures and knowledge articles.

• Attempt issue reproduction and isolate likely causes where feasible within the defined scope.

• Apply documented solutions and approved procedures; document findings, actions, next steps, and resolution status.

• Route or escal ...