Early-Career Network Support Specialist

Kyndryl

Dallas (TX)

Hybrid

USD 55,000 - 99,000

Full time

14 days+

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Job summary

Kyndryl Inc. is seeking a Network Support Specialist to help ensure availability, performance, and security of enterprise networks.

You will monitor, troubleshoot, and support network infrastructure in a complex multi-vendor environment while collaborating with engineers, service teams, and customers to resolve issues and implement changes. The role emphasizes incident response, change management, and ongoing optimization of network operations, with a focus on secure connectivity and reliable

Qualifications

Foundational experience supporting enterprise network environments with routing and switching technologies.
Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.
Ability to monitor and manage network availability, performance, and capacity.
Experience troubleshooting network performance, connectivity, and configuration issues.
Familiarity with WAN technologies, VPNs, and secure network connectivity.
Understanding of network security concepts, risks, and vulnerabilities.
Ability to install, configure, and support network devices and infrastructure components.
Foundational experience handling network incidents, service requests, and operational support activities.
Strong analytical and problem-solving skills with the ability to isolate and diagnose issues.
Experience documenting configurations, procedures, and troubleshooting activities.
Strong communication and customer support skills.
CCNP certification or equivalent networking knowledge.
Familiarity with ITIL processes and operational best practices.

Responsibilities

Monitor network performance, availability, and operational health.
Troubleshoot connectivity, performance, routing, switching, and configuration issues.
Support installation, configuration, and maintenance of network hardware and software.
Execute routine network changes and participate in change management processes.
Maintain secure connectivity including VPN and WAN technologies.
Investigate incidents, perform root-cause analysis, implement corrective actions.
Gather diagnostic information and escalate complex issues to senior teams when needed.
Document configurations, procedures, and troubleshooting activities.
Provide updates on status, impact, and resolution to customers and stakeholders.
Identify opportunities to improve network operations and reduce repeat incidents.