Product Support & Data Automation Specialist

Harvest Group; Rogers (AR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k contributions

PTO 22 days

Holidays 12

Pet insurance

Job summary

Harvest Group in Rogers, AR is seeking a Product Support Specialist II to oversee complex support cases and coordinate root-cause resolution across teams. You will design data onboarding approaches and drive improvements through automation and innovation, acting as a bridge between end users and the technology stack.

As a seasoned specialist, you will mentor Junior team members, own ticket workflows in Jira, and partner with product and data teams to deliver an exceptional employee and client

Qualifications

• 3–5 years in technical support, help desk, data operations, BI support, or related field.
• Strong written and verbal communication with a customer-service mindset.
• Comfortable running and interpreting queries and reports.
• Experience with a ticketing or service-management platform and automation.
• Ability to mentor others and share knowledge.

Responsibilities

• Coordinate across technology teams to resolve escalations and drive root-cause resolution.
• Deliver extraordinary service through the help desk and other channels.
• Troubleshoot data-related issues and respond to user feedback.
• Assist with ad-hoc requests and data onboarding improvements.
• Plan and implement automation and tooling improvements.
• Mentor Specialist I team members and contribute to documentation.

Skills

Technical support

Customer service

Data analysis

SQL basics

Tools

JIRA

Job description

Harvest Group in Rogers, AR is seeking a Product Support Specialist II to oversee complex support cases and coordinate root-cause resolution across teams. You will design data onboarding approaches and drive improvements through automation and innovation, acting as a bridge between end users and the technology stack.

As a seasoned specialist, you will mentor Junior team members, own ticket workflows in Jira, and partner with product and data teams to deliver an exceptional employee and client