Product Support & Customer Care Specialist (eCommerce)

Alpinestars; Torrance (CA); Vor Ort; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

Alpinestars is seeking a Customer Service & Product Support Specialist to join our eCommerce division in Torrance. You will handle product inquiries, warranty claims, and post-purchase support with a focus on accurate, timely resolutions.

You'll work with Salesforce, Shopify, and ERP systems to document cases, coordinate with warranty, returns, and logistics, and help improve the customer journey through data-driven insights.

Qualifikationen

• Minimum 1 year in customer service or product support.
• Proficient in Excel, Word, and Outlook.
• Experience with CRM tools (Salesforce preferred).
• Familiar with ecommerce tools (Shopify, Gorgias) and ERP systems (Full Circle).
• Strong written and verbal communication.

Aufgaben

• Respond to customer and dealer inquiries via phone, email, and Salesforce.
• Intake and resolve product support cases, including quality and fit issues.
• Document claims and coordinate with warranty, returns, sales, and logistics.
• Assist customers with returns, exchanges, and order corrections in Shopify and internal systems.
• Identify trends and generate service reports for continuous improvement.

Kenntnisse

Customer service

Attention to detail

Communication

Organizational skills

Independent work

Problem solving

Tools

Shopify

Gorgias

Salesforce

Full Circle

Jobbeschreibung

Alpinestars is seeking a Customer Service & Product Support Specialist to join our eCommerce division in Torrance. You will handle product inquiries, warranty claims, and post-purchase support with a focus on accurate, timely resolutions.

You'll work with Salesforce, Shopify, and ERP systems to document cases, coordinate with warranty, returns, and logistics, and help improve the customer journey through data-driven insights.