Tech-Savvy Customer & Product Support Specialist

Paddock; Torrance (CA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Alpinestars, based in Torrance, CA, seeks a customer service specialist to be the voice of the brand for online customers and retail partners. You will address questions about product performance, fitment, usage, and warranty, helping maintain a smooth customer journey.

You will collaborate with internal teams to process service cases and ensure accurate product data across our eCommerce platforms. This role requires at least 1 year in customer service, proficiency in Excel and CRM tools like

Qualifikationen

• Experience in customer service or product support.
• Proficiency in Excel, Word, and Outlook.
• Experience with Salesforce CRM.
• Familiarity with Shopify and Gorgias.
• Experience with ERP systems (Full Circle).
• Excellent written and verbal communication.

Aufgaben

• Respond to customer and dealer inquiries via phone, email with product and warranty focus.
• Handle product support cases including quality concerns and fit issues.
• Own cases from start to finish to ensure customer satisfaction.
• Document claims and track progress; coordinate with warranty, returns, sales, logistics.
• Assist customers with returns, exchanges, and order corrections in Shopify and internal systems.
• Collaborate with product, marketing, and service teams on specs and known issues.
• Identify trends in feedback to improve product performance and satisfaction.

Kenntnisse

Customer service

Communication

Attention to detail

Multitasking

Empathy

Independent work

Tools

Salesforce

Shopify

Gorgias

Full Circle ERP

Excel

Jobbeschreibung

Alpinestars, based in Torrance, CA, seeks a customer service specialist to be the voice of the brand for online customers and retail partners. You will address questions about product performance, fitment, usage, and warranty, helping maintain a smooth customer journey.

You will collaborate with internal teams to process service cases and ensure accurate product data across our eCommerce platforms. This role requires at least 1 year in customer service, proficiency in Excel and CRM tools like