Returns Coordinator

Paddock; Torrance (CA); On-site; USD 42,000 - 63,000; Full time

Job summary

Alpinestars in Torrance, CA is seeking a Returns Coordinator to manage product returns and support a seamless post-purchase experience. You will bridge customer service, warehouse operations, and inventory control to ensure timely resolutions.

The role emphasizes attention to detail, problem-solving, and collaboration with multiple teams to uphold company standards and protect the brand’s reputation in motorsports and action sports.

Qualifications

• 1–3 years of experience in logistics, returns processing, or customer service (apparel or sporting goods experience a plus).
• Strong attention to detail with excellent organizational and time-management skills.
• Familiarity with inventory systems, return portals, and order management platforms (e.g., Full Circle, Shopify).
• Proficiency in Microsoft Office and Salesforce; effective written and verbal communication.

Responsibilities

• Process returns and exchanges per company policies for e-commerce, retail, and wholesale customers.
• Inspect returned items for quality and determine disposition (restock, refurbish, return to customer).
• Communicate with customers and internal teams to resolve return-related issues promptly.
• Coordinate with warehouse team for timely receipt and restocking of returns.
• Oversee intake of service orders across departments and ensure proper distribution to teams.
• Maintain accurate records of all return transactions and report trends in return reasons or product issues.
• Relay return feedback to quality control and product development teams.
• Assist customers by issuing return labels and processing refunds or credits.

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Team collaboration

Tools

Full Circle

Shopify

Salesforce

Microsoft Office

Job description

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports, driven by a commitment to performance, safety, and innovation. Behind every product is a dedication to service, integrity, and excellence; extending beyond the point of sale to ensure a seamless customer experience.

Position Overview

We are currently seeking a Returns Coordinator to serve as the key point of contact for managing product returns. This role ensures that returned merchandise is handled efficiently and in line with company standards, providing timely resolutions for our customers and contributing to an optimal post-purchase experience. By bridging customer service, warehouse operations, and inventory control, this function plays a critical role in supporting operational excellence and protecting the company’s reputation.

Key Responsibilities

• Process returns and exchanges in accordance with Alpinestars’ policies for e-commerce, retail, and wholesale customers
• Inspect returned items for quality, wear, or damage and determine appropriate disposition (restock, refurbish, return to customer)
• Communicate with customers and internal teams to resolve return-related issues quickly and professionally
• Coordinate with warehouse team to ensure timely receipt and restocking of returned goods
• Oversee intake of service orders across multiple departments, delivering accurate check-ins and timely distribution to appropriate teams
• Maintain accurate records of all return transactions, tracking trends and reporting on common return reasons or product issues
• Work closely with the quality control and product development teams to relay return feedback and product concerns
• Assist customers by issuing return labels and processing refunds or credits

Qualifications

• 1–3 years of experience in logistics, returns processing, or customer service (experience in apparel or sporting goods industry a plus)
• Strong attention to detail with excellent organizational and time-management skills
• Familiarity with inventory systems, return portals, and order management platforms (e.g., Full Circle, Shopify, etc.)
• Proficiency in Microsoft Office and Salesforce
• Effective communication skills, both written and verbal
• Ability to work independently and collaboratively in a fast-paced, high-performance environment
• Passion for motorsports or action sports culture is a bonus!