IT Support Specialist

TaskUs USA LLC; San Antonio (TX); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid time off

Job summary

TaskUs USA LLC invites an IT Support Specialist to join our office-based team in San Antonio, Texas. You will provide first-line technical support, set up new hardware, install software, and ensure systems run smoothly for colleagues across departments.

You will troubleshoot hardware and software issues, monitor security, and assist with IT projects while delivering excellent customer service. Experience with Windows, macOS, LAN/WAN, VPN, and familiarity with tools like VM Workspace One, Cortex

Qualifications

• Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware.
• Strong knowledge of operating systems such as Windows, macOS.
• Understanding of computer networks, including LAN, WAN, and VPN connectivity.
• Proficiency in diagnosing and resolving common software and hardware issues.
• Excellent communication and customer service skills to effectively assist and communicate with end-users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Basic knowledge of system security and data protection best practices.
• Familiarity with VMWare Workspace One, Cortex XDR, MDT, Service now ticketing, ITIL principles and practices.
• Experience in a BPO or similar environment will be considered as a strong asset.

Responsibilities

• Provide IT support to the business and team members, addressing technical issues promptly.
• Set up hardware (laptops, desktops) with required software for new hires.
• Serve as the first point of contact for IT-related problems and troubleshoot to resolution.
• Maintain system security, apply upgrades, and assist with IT projects.
• Collaborate with IT teams to ensure smooth operations and user satisfaction.

Skills

Tech support

Windows

macOS

Networking basics

Customer service

Prioritization

Education

Bachelor's degree in CS/IT

Tools

VMware Workspace One

Cortex XDR

MDT

ServiceNow

ITIL

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs.

Salary Range

$54,000.00 - $82,000.00 per year.

Pay Transparency Statement

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate’s qualifications, experience, skills, and specific geographic location.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off including vacation, sick leave, and holidays

Application Window

This position is expected to remain open until 11-21-2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

What can you expect in an “IT Support Specialist” role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. Set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them in a timely manner. Your primary responsibility is to ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise. Serves as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner. Additionally, plays a crucial role in maintaining system security, conducting system upgrades, and assisting with technology-related projects and initiatives. By providing reliable technical support, they enable employees to work efficiently and contribute to the overall success of the company or department.

Required Qualifications

• Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware.
• Strong knowledge of operating systems such as Windows, macOS.
• Understanding of computer networks, including LAN, WAN, and VPN connectivity.
• Proficiency in diagnosing and resolving common software and hardware issues.
• Excellent communication and customer service skills to effectively assist and communicate with end-users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Basic knowledge of system security and data protection best practices.
• Familiarity with VMWare Workspace One, Cortex XDR, MDT, Service now ticketing, ITIL principles and practices.
• Experience in a BPO or similar environment will be considered as a strong asset.

Preferred Qualifications

• Experience in administering and supporting cloud-based services and applications.
• Understanding of IT asset management and inventory control practices.
• Proactive attitude towards staying updated with emerging technologies and industry trends.

Education / Certifications

• A bachelor's degree or equivalent in computer science, information technology, or a related field.
• Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification.

Work Location / Work Schedule / Travel

Office based. Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.