Retail Sales Customer Service Representative

TaskUs; Texas; Remote; USD 17.000 - 24.000; Vollzeit

Zusammenfassung

TaskUs is hiring for a Retail Customer Service Representative to support clients’ customers remotely. You will handle phone and email inquiries, manage orders, and process warranty claims while maintaining a high standard of service.

The role requires clear communication, the ability to work independently in a remote setup, and flexibility to cover 7 days a week with specific shifts. English proficiency at B1 and a typing test are part of the assessment process.

Qualifikationen

• Must have strong communication and professional written/spoken English.
• Able to work independently and as part of a remote team.
• Willing to complete assessments including typing test (25 wpm).
• Must be at least 18 years old and have HS Diploma or equivalent.

Aufgaben

• Deliver excellent customer service via phone and email.
• Process and track customer orders.
• Provide warranty support and handle warranty claims.
• Address inquiries about orders, products, and services.
• Assist customers navigating the global marketplace.
• Support customer groups and their specific needs.
• Resolve production and shipping issues.
• Provide website support and troubleshooting.
• Handle spam and marketing inquiries.

Kenntnisse

Communication skills

English B1

Remote teamwork

Adaptability

Typing 25 wpm

Sales experience

18+ years old

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Job Description

Location: Remote

Pay: $15/hr

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs.

What can you expect in a Retail Customer Service Representative Role with TaskUs?

Summary

We are seeking dedicated Teammates to provide comprehensive customer service, order management, and warranty support to our clients' customers. This role involves communicating through phone and email channels to address a variety of inquiries and resolve customer concerns.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Manage customer orders, including processing and tracking.
• Provide warranty support and process warranty claims.
• Handle inquiries related to orders, products, and services.
• Assist customers with navigating the global marketplace.
• Support customer groups and address their specific needs.
• Resolve production and shipping issues.
• Provide website support and troubleshooting.
• Handle other customer inquiries, including spam and marketing-related issues.

Requirements

• Must be able to use English at a B1 minimum level and successfully complete the English written and oral assessment.
• Must be willing to complete assessments that include a typing test (25 wpm).
• Great communication skills, able to express themselves clearly and professionally.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be at least 18 years of age.
• Must have HSD or equivalent
• Sales Experience Highly Preferred

Recommended Qualifications

• Experience with customer service via phone, email, and live chat support is preferred but not required
• Experience in customer service, sales, billing and technical support

Hours of Operation for this Role are:

• 7 days a Week

Monday-Friday 7am-7pm

Saturday-Sunday 9am-6pm

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Disclaimer

Our system requires candidates to apply only within their current state or country of residence. If you don't see the perfect fit in your area just yet, we kindly ask that you explore our other openings to find an offer that aligns specifically with your region. Thank you for helping us keep our process organized and accurate!

While we welcome applications across the United States, please note that we are not hiring in the state of Illinois at this time. If you are located in Illinois, we encourage you to check back in the future or explore our openings tailored to other regions. Thank you for your understanding!

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.