Product Operations Specialist

Veriipro; Gardiner (ME); On-site; USD 60,000 - 85,000; Full time

Job summary

Veriipro is seeking a Program Operations Specialist to help implement, administer, and continuously improve property resilience and hazard mitigation programs. You will coordinate application processing, perform UAT, and develop training materials to support effective program delivery.

The role requires strong communication, stakeholder engagement, and problem-solving skills to ensure compliance with guidelines and to enhance applicant experience across multiple partners and vendors.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in program operations, application processing, or program implementation.
• Experience conducting user acceptance testing and validating business requirements.
• Ability to develop training materials, user documentation, and process guidelines.

Responsibilities

• Support program implementation and operational setup.
• Conduct UAT to validate system functionality and data accuracy.
• Develop and review training materials, user guides, and SOPs.
• Review applications for completeness, eligibility, and compliance with guidelines.
• Provide guidance on program policies and requirements.
• Coordinate with contractors, evaluators, insurance partners, and vendors to facilitate reviews and approvals.
• Monitor applications through review and approval lifecycle for timely processing.
• Identify opportunities to improve operational efficiency and applicant experience.
• Maintain documentation to support program quality and compliance.

Skills

Program operations

UAT testing

Training material development

Stakeholder engagement

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Public Administration

Job description

Job Summary

The Program Operations Specialist supports the implementation, administration, and continuous improvement of property resilience and hazard mitigation programs. This role coordinates application processing, validates system functionality through user acceptance testing (UAT), develops training materials, and collaborates with internal teams and external partners to ensure efficient program delivery and compliance with established guidelines.

Roles and Responsibilities

• Support program implementation, operational setup, and process improvement initiatives.
• Conduct UAT to validate system functionality, data accuracy, and alignment with business requirements.
• Develop and review training materials, user guides, standard operating procedures, and program documentation.
• Review applications for completeness, eligibility, accuracy, and compliance with program guidelines.
• Provide guidance on program policies, procedures, and application requirements.
• Coordinate with contractors, evaluators, insurance partners, technology vendors, and other stakeholders to facilitate application reviews and approvals.
• Monitor applications throughout the review and approval lifecycle to ensure timely processing and effective communication.
• Identify opportunities to improve operational efficiency, applicant experience, and program effectiveness.
• Maintain documentation and support ongoing program quality and compliance.

Required Qualifications

• Bachelor's degree in Business Administration, Public Administration, Finance, Insurance, Emergency Management, Engineering, Construction, Risk Management, or a related field, or equivalent experience.
• Experience in program operations, application processing, business process improvement, or program implementation.
• Experience conducting user acceptance testing and validating business requirements.
• Ability to develop training materials, user documentation, and process guidelines.
• Strong stakeholder engagement, communication, organizational, and problem-solving skills.
• Ability to review documentation for accuracy, completeness, and compliance.