Product Specialist: Elevate Guest Experience & Auto Tech

Socket.dev; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid holidays

Training and development opportunities

Employee discounts

Job summary

Audi Omaha in Omaha, NE is seeking a Product Specialist to greet guests, handle inquiries, and deliver a first-class Audi experience through phone, email, and in-person interactions.

You will personalize guest interactions, conduct feature presentations during test drives, maintain knowledge of the Audi lineup, and ensure premium delivery of vehicles, while staying current with training and brand features.

Qualifications

• Must be at least 18 years old and have a valid driver’s license to operate a motor vehicle
• Prior customer service preferred

Responsibilities

• Greets guests and creates an exceptional, professional, and welcoming Audi experience through phone, email, and face-to-face interactions.
• Personalizes every guest interaction, including company-provided leads, internet inquiries, referrals, repeat guests, and walk-in guests.
• Conducts Audi vehicle feature and benefit presentations by assisting guests during test drives.
• Maintains strong product knowledge across the Audi model lineup to effectively answer guest questions.
• Serves as a Audi product expert by staying informed on new vehicles, features, and accessories, and clearly communicating their benefits to guests.
• Coordinates and delivers Audi vehicles upon completion of the purchase process, ensuring a premium delivery experience.
• Assists guests with troubleshooting Audi technology and vehicle features.
• Remains current on Audi brand-specific products, features, and accessories by attending required product training and courses.

Skills

Customer service

Interpersonal skills

Sales oriented

Product knowledge

Job description

Audi Omaha in Omaha, NE is seeking a Product Specialist to greet guests, handle inquiries, and deliver a first-class Audi experience through phone, email, and in-person interactions.

You will personalize guest interactions, conduct feature presentations during test drives, maintain knowledge of the Audi lineup, and ensure premium delivery of vehicles, while staying current with training and brand features.