Product Specialist - Audi Omaha

Baxter Auto; Omaha (NE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Training and development opportunities

Employee discounts

Educational reimbursement

Paid holidays

Job summary

Audi Omaha is hiring a Product Specialist to greet guests, personalize interactions, and guide them through the vehicle experience. You’ll present features, answer questions, and ensure a premium delivery when a purchase is finalized.

Strong product knowledge and customer service-focused mindset are essential. This full-time role offers market-competitive pay and comprehensive benefits, with a commitment to guest satisfaction and career development.

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Prior customer service preferred.

Responsibilities

• Greets guests and creates an exceptional, professional Audi experience through phone, email, and face-to-face interactions.
• Personalizes every guest interaction with leads, inquiries, referrals, and walk-in guests.
• Conducts vehicle feature and benefit presentations by assisting guests during test drives.
• Maintains strong product knowledge across the Audi lineup to answer questions.
• Coordinates and delivers Audi vehicles upon purchase completion for a premium delivery experience.
• Assists guests with troubleshooting Audi technology and vehicle features.
• Keeps current on Audi brand products by attending required product training.

Skills

Customer service

Product knowledge

Job description

Job Type

Full-time

Description

Do you want to help transform the auto industry? Come let

Do you want to help transform the auto industry? Come let Audi Omaha show you just how Remarkable you can be! At Audi Omaha, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Audi Omaha teammate, you will play a direct role in that mission.

We Value Individuals Who

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Audi Omaha we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT AUDI OMAHA!

Your Purpose As a Product Specialist

• Greets guests and creates an exceptional, professional, and welcoming Audi experience through phone, email, and face-to-face interactions.
• Personalizes every guest interaction, including company-provided leads, internet inquiries, referrals, repeat guests, and walk-in guests.
• Conducts Audi vehicle feature and benefit presentations by assisting guests during test drives.
• Maintains strong product knowledge across the Audi model lineup to effectively answer guest questions.
• Serves as a Audi product expert by staying informed on new vehicles, features, and accessories, and clearly communicating their benefits to guests.
• Coordinates and delivers Audi vehicles upon completion of the purchase process, ensuring a premium delivery experience.
• Assists guests with troubleshooting Audi technology and vehicle features.
• Remains current on Audi brand-specific products, features, and accessories by attending required product training and courses.

Requirements

Basic Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Prior customer service preferred

Your Well-Being

• Competitive Pay: Starting at $20.00/hour
• Work Schedule: Monday - Saturday (Saturdays required)
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #1 to request accommodation.