Product Specialist — AI SaaS Support & Quality

juicebox; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Top-of-market compensation

Equity participation

Comprehensive healthcare coverage

Wellness stipend

Daily meals

Commuting stipend

Job summary

Juicebox is seeking a Product Specialist to sit at the heart of customer support and product quality in San Francisco. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.

You will help keep customers unblocked, drive fast feedback cycles, and contribute to maintaining documentation, triage workflows, and user empathy across teams.

Qualifications

• 2-4+ years in SaaS support engineering, product ops, or customer support.
• Clear and calm communicator, especially when customers are blocked.
• Curious and scrappy; you dig into bugs, run tests, and clarify edge cases.
• Balance fast response times with thoughtful root cause analysis.
• Organized, proactive, and comfortable coordinating across functions.

Responsibilities

• Respond to incoming support tickets and product questions (Intercom, Slack, email).
• Investigate live issues, replicate bugs, and gather technical details.
• Create well-scoped bug reports with context, repro steps, and priority guidance.
• Partner with engineering and product to coordinate resolution and track progress.
• Follow up with users once fixes or workarounds are in place; maintain docs and workflows.

Skills

Support engineering

Product operations

Customer support

Clear communicator

Root cause analysis

Cross-functional coordination

Tools

Intercom

Notion

Linear

HubSpot

PostHog

Job description

Juicebox is seeking a Product Specialist to sit at the heart of customer support and product quality in San Francisco. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly.

You will help keep customers unblocked, drive fast feedback cycles, and contribute to maintaining documentation, triage workflows, and user empathy across teams.