Product Support Specialist — AI‑Powered SaaS & Growth

Greenhouse Software, Inc.; United States; Remote; INR 6,629,000 - 9,944,000; Full time

Job summary

Amplemarket, a fast-growing B2B SaaS startup, is seeking a Product Support Specialist to be the face of the product for our users. You will resolve technical and product questions via email, chat, and occasional video calls, guiding customers through complex workflows to maximize value from our platform.

You will collaborate with Product, Engineering, and Customer Success to report recurring issues, share insights, and help prioritize improvements, while contributing to scalable support

Qualifications

• Hands-on experience in a customer-facing or support capacity.
• Familiar with ticketing systems, CRM, or remote support tools.
• Ability to investigate and troubleshoot product or technical issues.
• Proactive, problem-solver who follows through until customers are satisfied.
• Excellent written and verbal communication; ability to adapt tone.
• Comfortable in fast-paced, collaborative SaaS environments; willing to learn.
• Must be located in Europe, Middle East or Africa (EMEA) time zones).

Responsibilities

• Be the main point of contact for our users, communicating through email, chat, and occasional video calls to resolve technical and product-related questions.
• Troubleshoot and guide customers through product workflows, ensuring they can get the most value out of our platform.
• Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues, sharing customer insights, and helping prioritize improvements.
• Contribute to building and optimizing support processes, internal playbooks, and customer-facing documentation to make troubleshooting more efficient.
• Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and improve user experience.
• Learn deeply about our product, becoming confident in explaining complex features in accessible, customer-friendly language.
• Support the rollout of new features by reviewing release notes, testing, and preparing communication or documentation updates.

Job description

Amplemarket, a fast-growing B2B SaaS startup, is seeking a Product Support Specialist to be the face of the product for our users. You will resolve technical and product questions via email, chat, and occasional video calls, guiding customers through complex workflows to maximize value from our platform.

You will collaborate with Product, Engineering, and Customer Success to report recurring issues, share insights, and help prioritize improvements, while contributing to scalable support