Product Specialist

PredictAP, Inc.; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

A remote-first company is seeking a Product Specialist to bridge customer success and product innovation. The role involves mastering product capabilities, supporting customers, and driving product excellence. Ideal candidates will have 2-3 years of experience in product support, strong communication skills, and a proactive problem-solving mindset.

Qualifications

• 2-3 years of experience in product support, preferably in SaaS.
• Exceptional communication skills with emphasis on clarity and professionalism.

Responsibilities

• Master full product suite capabilities and workflows.
• Provide responsive support and triage incoming issues.
• Contribute insights to evolving product roadmap.

Skills

Communication

Problem-solving

Organizational skills

Job description

This range is provided by PredictAP, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

About PredictAP

PredictAP is revolutionizing real estate accounts payable with our Intelligent Invoice Capture technology. We solve the pain of manual data entry by using artificial intelligence to provide fully coded invoices integrated with existing AP Automation Systems.

Our AI-powered solution learns from each invoice and continuously improves coding accuracy, creating a feedback loop that gets smarter over time. As a trusted partner to leading real estate companies across multiple sectors, we're transforming how AP teams work by reducing manual effort by up to 80%.

We're a remote-first company built on collaboration among smart, respectful professionals who enjoy working together. We value autonomy, impact, and results over office perks like Foosball tables. Join us to build solutions that deliver meaningful efficiency gains for real estate financial operations nationwide.

The Opportunity: Product Specialist

As our Product Specialist reporting to the Product Team, you'll be at the intersection of customer success and product innovation. This pivotal role offers unparalleled growth in a scaling startup where you'll work directly with leadership to shape exceptional product experiences.

What You'll Do:

• Become a PredictAP Product Expert
• Master our full product suite capabilities, workflows, and integrations
• Understand how our AI system ingests invoices, predicts coding, interfaces with systems like Yardi Payscan and Bottomline Nexus Payables, and continuously improves from feedback
• Serve as a knowledge bridge between customers and internal teams
• Champion Customer Success
• Be the friendly, professional face of PredictAP providing responsive support
• Triage incoming issues with attention to client needs and business impact
• Navigate both Review & Submit and Direct Delivery workflows to help customers maximize efficiency
• Apply problem-solving skills to troubleshoot complex issues and ensure resolutions
• Identify patterns that could be addressed through self-service resources
• Drive Product Excellence
• Contribute insights to our evolving product roadmap focused on retention and expansion
• Create clear documentation that reflects our brand voice and technical precision
• Stay current with product updates and maintain communication through established channels
• Support the sales team by maintaining demo environments that showcase our latest capabilities

Why This Role Matters:

Our customers love PredictAP because it dramatically reduces manual data entry, allowing their teams to focus on higher-value work. CFOs report immediate time savings, Senior Directors appreciate how their small teams become more efficient, and VP-level executives value how quickly our AI tools deliver measurable results. As our Product Specialist, you'll ensure these customers can maximize their investment and experience the full benefits of our technology.

What You'll Bring:

• 2-3 years of experience in product support, preferably in SaaS
• Exceptional communication skills with an emphasis on clarity and professionalism
• Strong organizational abilities and reliable follow-through
• Adaptability to work independently in a remote environment
• Availability during Eastern Time business hours (8am-5pm EST)

What Sets You Apart:

• Passion for helping customers get maximum value from innovative solutions
• Proactive problem-solving mindset and creative approach to customer success

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development

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