Demo & Training Product Specialist (Job Req #2025-038)

Ross Video; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in broadcast technology seeks a Demo & Training Product Specialist to conduct customer training and demonstrations globally. The role requires strong communication skills, a background in training, and a willingness to learn Ross products. Join a diverse team committed to innovation and customer satisfaction.

Qualifications

• Minimum of 3 years of training experience.
• In-depth understanding of graphic design and production workflows.
• Knowledge of Ross Video products is a plus.

Responsibilities

• Conduct on-site and online customer training sessions.
• Perform on-site and remote customer demonstrations.
• Provide insights on industry trends to Sales and Marketing teams.

Skills

Communication

Problem-solving

Organization

Detail-oriented

Education

Diploma or degree qualification

Job description

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting-edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results-driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Demo & Training Product Specialist is responsible for performing the commissioning and training of Ross products and integrating these into the Broadcast systems at client locations globally. The position requires above-average knowledge of Ross products and solutions. This front-line individual manages customer expectations, completes required documentation, provides end-user operational training, and ensures the integrity of the training experience. This key individual works closely with our APAC Services and Sales Team to ensure the delivery of Ross's superior customer experience.

Who you report to:

Director of Services - APAC

What the job is all about:

Demonstrations

• Perform on-site, off-site, online/remote customer demonstrations and tradeshow events.
• Ensure the operational and technical integrity of both the demo and training experiences and suggest improvements.
• Set up demo equipment, assist with setup, and prepare/test gear prior to demos.
• Provide insights on industry trends and customer feedback to Sales and Marketing Product Management teams.
• Maintain an above-average knowledge base of Ross solutions’ functionality and features.
• Develop demonstration techniques, methods, and materials for use by other demo staff.

Training

• Conduct on-site, off-site, and online/remote customer training sessions.
• Deliver internal training for Ross staff.
• Maintain training equipment and assist with setup, preparation, and testing gear prior to sessions.
• Assist in developing customer training methods, materials, and techniques.
• Provide feedback to Product Managers regarding product operation, features, and future roadmap.
• Participate in review processes for upcoming software features.
• Champion customer needs, especially operational features, roll-out, training methods, and future features.

Who You Are

• Diploma or degree qualification with a minimum of 3 years of training experience.
• Excellent communication and presentation skills.
• In-depth understanding of graphic design, production, customer needs, and applications.
• Relevant experience with production workflows for live events; knowledge of Ross Video products is a plus.
• Knowledge of Virtual Solutions and Broadcast Camera Motion Control Systems is a plus.
• Willingness to learn how to demonstrate and train on Ross products and solutions.
• Highly organized and detail-oriented.
• Strong problem-solving and troubleshooting skills.
• Ability to work under pressure and adapt to changing environments.
• Valid passport and willingness to travel internationally for customer sites and major events.

Equity, Diversity & Inclusion

At Ross, we embrace diversity and want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, or physical or mental disability. If you require additional support during the recruitment process, please contact Talent Acquisition, and we will make reasonable accommodations.