Product Specialist

L0324 Subaru of South Hills; McMurray (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway's L0324 Subaru of South Hills is hiring a Product Specialist in McMurray, PA to support our sales team and deliver an outstanding customer experience. You will assist with vehicle delivery, ensure showroom accuracy, and educate customers on features.

Ideal candidates bring a polished, professional demeanor, strong communication, and tech-savviness to demonstrate vehicles and train staff on key technologies. A valid driver’s license is required.

Qualifications

• Outgoing, polished and professional demeanor required.
• Ability to deliver engaging product demonstrations and explanations.
• Technologically savvy with comfort using vehicle tech features.
• Detail-oriented and well organized.
• Customer-focused with strong communication skills.
• Valid driver's license with acceptable driving record.

Responsibilities

• Assist sales staff with vehicle delivery scheduling to prep.
• Ensure all models are showcased on showroom floor as directed.
• Provide detailed customer education and delivery on models.
• Verify pre-delivery checklist completed for each vehicle.
• Personalize delivery by assessing customer needs and priorities.
• Explain vehicle features and demonstrate tech to customers.
• Follow up 1–2 weeks post-delivery to answer questions or schedule a second delivery.

Skills

Outgoing personality

Polished and professional

Engaging product demonstrations

Technologically savvy

Detail-oriented

Customer-focused

Strong communication skills

Driver's license

Job description

Dealership: L0324 Subaru of South Hills

South Hills Subaru of McMurray Hiring: Product Specialists Pay: $14/hr + performance bonus

Why Join Our Team?

We are looking for a polished and professional candidate who can provide a top-notch customer experience. As a Product Specialist, you will be an important member of our sales team. Product Specialists are responsible for maintaining good customer relationships that contribute to customer satisfaction. We are looking to grow our next All-Star!

What You'll Do

• Assists salespeople with moving vehicle schedule for delivery to and from prep department.
• Ensures all models are displayed on showroom floor as directed by Sales Management.
• Effectively and Efficiently Performs Detailed Customer Education and Delivery on all models
• Ensures that vehicle has met all pre-delivery checklist requirements
• Assesses customer knowledge and priorities to personalize delivery for every customer experience
• Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
• Resolves customer inquiries for vehicle technology issues
• Directs customers to additional information resources
• Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
• Efficiently and Effectively Trains Team Members on Key Vehicle Technologies
• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer
• Effectively Assists Sales Department in Vehicle Tracking

What You'll Bring

• Outgoing personality
• Polished and professional
• Ability to provide an engaging product demonstration
• Technologically savvy
• Detail-oriented and organized
• Customer-focused
• Strong communication skills
• Valid Driver's License with acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!