Product Specialist

Zimmerman Mulch Products; Lebanon (Lebanon County); On-site; USD 40,000 - 56,000; Full time

Job summary

Zimmerman Mulch Products is seeking a Product Specialist to guide customers through our landscape and bulk materials, helping them find solutions for their projects. You will listen to goals, provide educated product advice, and ensure orders and delivery align with customer needs.

Responsibilities include processing orders, creating quotes, building lasting relationships, and offering on-site support while staying informed about new products and industry trends.

Qualifications

• No prior sales experience is required; training will be provided.
• Experience serving customers in any capacity is preferred.
• Interest in landscaping and outdoor living spaces is helpful.
• Able to use basic computer programs for orders and notes.

Responsibilities

• Provide Expert Guidance: Be a primary point of contact for customers.
• Support the Full Customer Journey: Process orders, create quotes, and coordinate with our yard and delivery teams to ensure materials arrive on time.
• Build Relationships: Cultivate genuine, lasting relationships with customers, turning first-time buyers into loyal clients.
• On-Site Support: Offer assistance and troubleshoot challenges on-site as needed to ensure customer satisfaction.
• Stay Informed: Continuously learn about new products, industry trends, and how we can best serve our clients.

Skills

Customer service

Active listening

Clear communication

Problem solving

Tools

Computer skills

Job description

Product Specialist

Are you passionate about helping peoplefind solutions or solve challenges?

Do you love the outdoors or perhaps have some experience with landscaping and creating beautiful outdoor spaces?

We're looking for aProduct Specialistto be a trusted advisor for our customers. You will guide them through our extensive range of landscape and bulk materials, sharing your expertise to help them find the right products for their project. This role is perfect for a friendly, knowledgeable individual who enjoys connecting with people and ensuring every project is a success.

Key Responsibilities

• Provide Expert Guidance:Be a primary point of contact for customers. Listen to their project goals and provide educated advice on selecting the right materials.
• Support the Full Customer Journey:Process orders, create quotes, and coordinate with our yard and delivery teams to ensure materials arrive on time.
• Build Relationships:Cultivate genuine, lasting relationships with customers, turning first-time buyers into loyal clients.
• On-Site Support:Offer assistance and troubleshoot challenges on-site as needed to ensure customer satisfaction.
• Stay Informed:Continuously learn about new products, industry trends, and how we can best serve our clients.

What We're Looking For

• Experience:No prior sales experience is required. We are willing to train qualified individuals. However, experience serving people or customers in some capacity is preferred. Having experience in the landscaping or construction fields is an added bonus.
• Friendly & Service-Oriented:You are a good listener, can communicate thoughts clearly, and genuinely care about helping people.
• Knowledgeable & Eager to Learn:You have an interest in landscaping, along with outdoor living spaces and are excited to become a product expert. You are a problem-solver and can find solutions on your own.
• Computer Skills:Comfortable using basic computer programs for orders and customer notes.
• Physical Requirements: Able to be on your feet and occasionally lift up to 50 lbs.