Landscape Supply Customer Service Representative

Bee Green Recycling & Supply; Oakland (CA); On-site; USD 37,000 - 46,000; Full time

Job summary

Bee Green Recycling & Supply in Oakland, CA is seeking an Inside Customer Service Representative for our busy landscape supply store. You will assist customers in person, over the phone, and by email, provide product information, process orders, and help deliver an excellent shopping experience.

You will become proficient with Epicor BizTrack ERP, quote orders, schedule deliveries, and support sales by guiding customers to the right soil, mulch, irrigation, and hardscape products.

Qualifications

• At least 18 years old and legally eligible to work in the U.S.
• Excellent communication skills in person, on the phone, and via email
• Proficient with computers and basic software applications including POS systems
• Able to perform basic math, unit conversions, and measurements
• Detail-oriented, reliable, and punctual
• Self-motivated with initiative and teamwork
• Able to lift up to 25 lbs and stand for extended periods

Responsibilities

• Use the POS system to enter orders, process payments, and verify details
• Answer calls professionally and ensure every customer feels cared for
• Guide customers through orders and help them select appropriate products
• Schedule deliveries and coordinate with customers
• Explain products and provide accurate quotes for bulk materials and installations
• Restock shelves and maintain a clean, presentable store
• Learn product lines and communicate useful information to customers

Skills

Customer service

Communication

Multitasking

POS software

Google Office Suite

Basic math

Tools

Epicor BizTrack

Google Workspace

Job description

The Position

We are seeking a dependable and service-oriented Inside Customer Service Representative to join our team in our busy landscape supply store. This position plays a key role in supporting daily operations by assisting customers in person, over the phone, and through email. The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced retail environment.

Success in this position requires the ability to learn about landscaping materials, such as soil, rock, mulch, hardscape installation and irrigation supplies, and to clearly communicate that information to customers to support their purchasing decisions. As the first point of contact for many of our customers, this role requires professionalism, accuracy, and a commitment to delivering an excellent customer experience.

What You'll Be Doing

• Use our point-of-sale software (Epicor BizTrack) to enter orders, take payments, and have a strong attention to detail to make sure everything is accurate
• Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of
• Walk customers through their orders, helping them select the right products for their job
• Scheduling deliveries
• Walk customers through every step of the sales process, ensuring they are succeeding whether they are selling bulk material for pick up, to building detailed quotes for an entire backyard re-design
• Learning about the products and services we offer, and able to provide useful information to our customers, including the following product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage,
• Restock shelving and maintain a presentable store appearance

Requirements

• At least 18 and legally eligible to work in the U.S
• You’re a great communicator—both in-person, on the phone, and through written communication—and you genuinely enjoy helping people
• Proficient with computers, and basic software applications (such as our point-of-sale software and Google Office Suite)
• Proficient with basic math and geometry calculations, and comfortable converting between units of measure, as well as calculating volume, area, and other product-related measurements
• Detail-oriented and reliable. You double-check your work and show up on time, every time
• Self-motivated and can take initiative without needing constant direction
• Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting
• Works well in a fast-paced team environment and can switch gears easily, while still delivering top-notch service

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Range dependent on skill and experience.