Product Specialist

Swope Family of Dealerships; Elizabethtown (KY); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

PTO after 60 days

Health Insurance

401K with Match

Vision Insurance

Dental Insurance

Life Insurance

Short/Long Term Disability

Critical illness and Accident Coverage

Discount Programs

Referral Programs

Employee Assistance Program

Pet insurance

Job summary

Swope Family of Dealerships in Kentucky is seeking an Automotive Sales Specialist to guide guests through vehicle purchases, explain features, and secure financing options. You’ll deliver a high-value guest experience, drive sales targets, and transition customers to Service after delivery.

The role emphasizes active listening, product knowledge, and consistent follow-up to build loyalty and expand dealership relationships. A valid in-state driver’s license is required.

Qualifications

• Customer-focused salesperson with strong communication and listening skills.
• Ability to explain product features and financing options to guests.
• Willingness to follow up and drive loyalty through post-sale support.

Responsibilities

• Interact with guests to guide vehicle purchases and understand needs.
• Consult guests on next steps in sales process: appraisal, test drives, finance, service.
• Describe options, negotiate terms, and close deals meeting guests’ budgets and expectations.
• Prepare vehicles for delivery and ensure guest understanding of features and paperwork.
• Follow up to ensure guest satisfaction and transition to Service department.
• Maintain inventory display and assist in showroom organization.
• Complete manufacturer training to become a Certified Product Specialist.

Skills

Customer service

Negotiation

Effective communication

Sales techniques

Education

High School Diploma

Tools

CRM software

Job description

Join a Legacy of Excellence with the Swope Family of Dealerships!Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we’ve built more than a business—we’ve built a legacy rooted in trust, integrity, and community connection.At Swope, we believe in more than just selling and servicing vehicles—we believe in supporting the people and neighborhoods around us. We’re passionate about giving back and actively involved in local initiatives, and we encourage our associates to get involved.As an Automotive Sales Specialist you will:Interact with guests to help guide them in their vehicle purchase, asking questions and listening carefully.Proactively consult and guide guests to the appropriate next step in the sales process, i.e. vehicle appraisal process, test drives, finance applications and service. Describe all optional equipment and accessories available for guests purchase, explain in detail product features and benefits.Use outstanding communication and listening skills to help negotiate terms that ensure payment options meet your guests’ lifestyles, budgets, and expectations; close the deal.Deliver a minimum number of vehicles each month.Prepare sold vehicles for guest delivery prior to guest arrival.Deliver vehicles to guests, ensuring that they understands the vehicle’s operating features, warranty, and paperwork.Provide an exceptional experience, driving loyalty by regularly following up to ensure guest satisfaction.Help transition guest to our Service departments to support their ownership experience, selling the quality and convenience of service repairs and/or aftermarket parts and accessories available in the service departments.Assist in maintenance of inventory display and organization of all keys to keep the experience as smooth as possible.Complete training with manufacturer to become a Certified Product Specialist.Any additional responsibilities per management request.Proven ability to provide an exceptional guest experience.Drive to set targeted personal income goals consistent with company standards of productivity.Proven ability to exceed established automotive sales and guest service goals.Excellent communication, consultative, interpersonal and organizational skills.Strong telephone and technology skills. Including; computers, smart phones, and social media.The willingness to follow up, and follow-up again, with guests.Strong desire and aptitude for continuing growth opportunities. Willingness to follow assigned word tracks & techniques as demonstrated in both training sessions and guest interaction.Valid in-state driver’s license and an acceptable, safe driving record.All potential employees must pass pre-employment testing to include a background check and drug screen.BenefitsPTO available first of the month after 60 days of employmentPaid Sick Time available first of the month after 60 days of employmentHealth InsuranceHSA - Health Savings Account with company contribution401K with Company MatchVision InsuranceDental InsuranceCompany Paid Basic Life Insurance & AD&D InsuranceSupplemental life insuranceCompany Paid Short Term DisabilityLong Term DisabilityCritical illness and Accident CoveragePrepaid Legal InsuranceIdentity Theft ProtectionDiscount ProgramsReferral ProgramsEmployee Assistance ProgramPet insurance