Product Specialist

Bob Johnson Auto Group; City of Rochester (NY); On-site; USD 35,360 - 37,440; Full time

Job summary

Bob Johnson Auto Group in Rochester, NY is seeking an Automotive Product Specialist to assist customers through the vehicle purchasing process by providing product knowledge, answering questions, and delivering excellent customer service.

The role involves demonstrating features, answering questions, maintaining product knowledge of current and upcoming models, and meeting sales goals while ensuring accurate paperwork and privacy compliance.

Qualifications

• Experience in automotive sales or related industry.
• Ability to demonstrate vehicle features and technology.
• Strong communication and follow-up skills.

Responsibilities

• Assist customers in selecting vehicles that meet needs and budget.
• Demonstrate vehicle features, technology, and performance capabilities.
• Maintain strong product knowledge of current and upcoming models.
• Build relationships with customers to create a professional sales experience.
• Complete and process sales paperwork accurately and efficiently.
• Follow dealership policies, confidentiality procedures, and data privacy standards.
• Communicate effectively with management, finance, and service teams.

Skills

Sales skills

Customer service

Product knowledge

Presentation skills

Data privacy awareness

Time management

Job description

Job Details

Job Location: Bob Johnson Mazda – Rochester, NY 14623
Position Type: Full Time
Salary Range: $17.00 – $18.00 Hourly
Job Category: Sales

We are seeking a motivated and customer-focused Automotive Product Specialist to join our team. The ideal candidate will assist customers throughout the vehicle purchasing process by providing product knowledge, answering questions, and delivering excellent customer service.

Responsibilities

• Assist customers in selecting vehicles that best fit their needs and budget
• Demonstrate vehicle features, technology, and performance capabilities
• Maintain strong product knowledge of current and upcoming vehicle models
• Build positive relationships with customers to create a professional sales experience
• Complete and process sales-related paperwork accurately and efficiently
• Ensure proper handling and protection of sensitive customer and financial information
• Follow dealership policies, compliance standards, and confidentiality procedures
• Communicate effectively with management, finance departments, and service teams
• Maintain showroom appearance and vehicle presentation standards
• Meet individual and team sales goals

Skills

• Sales and customer service
• Product knowledge and presentation
• Attention to detail
• Time management
• Professional communication
• Data privacy and confidentiality awareness

This position offers an opportunity to grow within the automotive industry while developing sales, customer service, and product expertise.